Client Service Manager

2 weeks ago

Dublin, Dublin City, Ireland 3Dpersonnels Full time

Overview
Our client is seeking a Client Service Manager to lead and support a team of Area Managers, ensuring top-quality service delivery across multiple client sites.
The role focuses on maintaining strong client relationships, fostering team performance, and supporting business growth.
What You'll Do
Team Management:
Lead and support Area Managers and Supervisors.
Oversee recruitment, training, and performance reviews.
Ensure service standards through audits and system tracking.
Client Management:
Build and maintain strong client relationships.
Address service issues and ensure contract requirements are met.
Participate in audits and client meetings.
Health & Safety Compliance:
Promote and oversee health and safety standards on client sites.
Internal Collaboration:
Work closely with internal teams to resolve issues quickly.
Business Support:
Support pricing reviews, service expansions, and payroll queries.
Assist in TUPE processes and employee relations when needed.
What You'll Bring
Minimum 2 years of experience in service or contract cleaning industries.
At least 2 years of team management experience.
Eligibility to work full-time in Ireland with flexible hours.
Preferred Skills
Strong leadership and problem-solving skills.
Ability to multitask and prioritize effectively.
Customer-focused with excellent relationship management.
Experience with KPIs, SLAs, and compliance audits.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Note:
Only applicants with existing legal rights to work in Ireland can be considered.
How to Apply
Please send your full and up to date CV along with a cover note or email to our Multi-Sector team.
Please note at this time, applications can only be accepted from those who already hold legal right to work in Ireland and only suitable applicants may be contacted.
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