Client Services Manager

3 weeks ago

Dublin, Dublin City, Ireland Samsic Facility Ireland Full time
Overview

Job Title: Client Service Manager


Reports to: DOC Manager


Contract Type: Permanent


Hours: Full-time, 40 hours per week (Flexible)


Location: Dublin 15


Annual Salary: €47K-€50K DOE



Overall Responsibility

Samsic Facility Ireland is looking for a motivated Client Service Manager to lead and support a team of Area Managers, ensuring top-quality service delivery across multiple client sites. The role focuses on maintaining strong client relationships, fostering team performance, and supporting business growth.



Key Responsibilities
  • Lead and support Area Managers and Supervisors.
  • Oversee recruitment, training, and performance reviews.
  • Ensure service standards through audits and system tracking.
  • Build and maintain strong client relationships.
  • Address service issues and ensure contract requirements are met.
  • Participate in audits and client meetings.
  • Promote and oversee health and safety standards on client sites.
  • Work closely with internal teams to resolve issues quickly.
  • Support pricing reviews, service expansions, and payroll queries.
  • Assist in TUPE processes and employee relations when needed.


Key Requirements
  • Minimum 2 years of experience in service or contract cleaning industries.
  • At least 2 years of team management experience.
  • Full, clean driver's license.
  • Eligibility to work full-time in Ireland with flexible hours.


Preferred Skills
  • Strong leadership and problem-solving skills.
  • Ability to multitask and prioritize effectively.
  • Customer-focused with excellent relationship management.
  • Experience with KPIs, SLAs, and compliance audits.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).


Why Join Us?
  • Wellbeing Culture: Supportive, team-focused environment with wellness and engagement initiatives
  • Development Opportunities: Access to training, system learning, and professional growth pathways


Inclusion Matters

We\'re proud to be an equal opportunity employer. At Samsic Facility, we celebrate diversity and are committed to building an inclusive environment for everyone. If you need accommodations during the application or interview process, just let us know.



Ready to take the next step? Apply now and build your career in a role that values your precision, supports your growth, and respects your life outside of work.



Additional Details

Seniority level: Not Applicable


Employment type: Full-time


Job function: Business Development and Sales


Industries: Facilities Services

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