Member Services Officer

3 weeks ago

Dublin, Dublin City, Ireland Irish League Of Credit Unions Full time

Tallaght & District Credit Union is a not-for-profit, community-based financial cooperative dedicated to serving our members with integrity, professionalism, and care.
Since our founding, we have grown to become a trusted financial partner in the community, delivering exceptional value and personalised service to all our members.
In a recent step forward, we proudly merged with Firhouse Credit Union, strengthening our presence and deepening our commitment to the wider community we serve.
This merger allows us to offer enhanced services, greater accessibility, and continued support to even more members.
The Role
Due to continued growth and development, Tallaght & District Credit Union is currently inviting applications for the position of Member Services Officer.
We are seeking both entry-level and experienced candidates who are passionate about member service and are keen to build a career in a financial services environment.
This role will be based in either our main office in Tallaght & District village or our sub-office in Firhouse.
The working days are Monday to Saturday.
This is a fantastic opportunity for individuals with a background or qualification in business or financial services who are looking to utilise and further develop their skills within a community-focused organisation.
Role Summary
The Member Services Officer will play a key role in delivering a best-in-class member experience in both frontline and back-office environments.
Responsibilities include processing financial transactions (e.g. lodgements, withdrawals, loan payments), handling queries, supporting members, and promoting the credit union's wide range of financial services and products.
Key Responsibilities
Deliver a superior level of service to members in a timely, professional, and friendly manner.
Carry out daily member transactions, including account openings, loan processing, insurance services, and general enquiries.
Ensure compliance with policies and regulations, including Anti Money Laundering (AML) and Data Protection legislation.
Support the promotion of Tallaght & District Credit Union's products and services that offer value to our members.
Accurately maintain member records and handle cash transactions diligently.
Contribute to a positive team environment, promoting the Credit Union's values and high-performance culture.
Providing cover as required between our main and Firhouse Office.
Requirements
A member-focused approach with a strong track record of excellent customer service.
Experience in a financial, regulated, or customer-facing environment is an advantage, but not essential — we welcome applications from candidates with strong transferable skills.
A professional qualification such as QFA, CUA, or APA is desirable.
Candidates without a qualification must complete two QFA modules within 2 years of employment.
Proficiency in Microsoft Office (Word, Excel, Outlook) and good keyboard/data entry skills.
Strong verbal, written, and numerical skills.
A proactive problem-solver with attention to detail and the ability to work on own initiative.
Adaptable and flexible in approach, with strong interpersonal and teamwork skills.
How to Apply
Interested candidates should submit a CV and cover letter, by email to:
******
Closing Date: Friday, 26th September 2025
Please include
"Member Services Officer Application"
in the subject line of your email.
Tallaght & District Credit Union Ltd is an equal opportunities employer
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