Service Management Office Lead

2 days ago

Dublin, Dublin City, Ireland E-Frontiers Full time

This range is provided by E-Frontiers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

€390-€420 per day

Role

Principal Recruitment Consultant - Sales & Marketing

Service Management Office (SMO) Lead — Contract: 12 Months; Location: Hybrid, Dublin (2 days onsite)

A global professional services provider is seeking a Service Management Office (SMO) Lead to drive IT service excellence. This role focuses on refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs. It's an opportunity to shape governance frameworks, lead programs and projects, and influence stakeholders at a strategic level.

Responsibilities

  • Lead and refine the Service Management Office, embedding ITIL best practices across ICT operations

  • Ensure effective governance of service management processes and continuous improvement

  • Oversee delivery of ICT programs, projects, and managed services

  • Develop and maintain strong relationships with stakeholders and sponsors

  • Align ICT services with business objectives for long-term impact

Qualifications / About You

  • Proven experience as a Service Management Office Lead or in a similar IT service management role

  • Strong knowledge of ITIL processes and governance

  • Background in delivering ICT services, programs, or projects at scale

  • Excellent stakeholder engagement and communication skills

  • Ability to drive strategic ICT initiatives and foster service excellence

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • IT System Training and Support

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