Newskies Help Desk Agent

3 weeks ago

Dublin, Dublin City, Ireland Ryanair Ltd. Full time

Ryanair is now hiring for a
Newskies Help Desk Agent
to join Europe's Largest Airline Group.
This is an excellent opportunity to join Ryanair as we aim to expand to over 800 aircraft and serve 300 million guests within the next 10 years.
The role of a Newskies Help Desk Agent is to assist finance, ground operations, airports, call centers, and other departments to ensure the smooth running of Ryanair operations.
This includes ensuring all policies and procedures are followed and providing feedback to airports, ground operations, and training teams.
The Newskies Helpdesk offers telephone and email support for all Ryanair European Airports and Call Centers.
This is a permanent position based at our head office in Swords, Co.
Dublin.
The team works on a shift pattern of 4 days on/4 days off.
The shift times are 6 am to 5 pm and 1 pm to Midnight.
Key duties include but are not limited to:
Liaising with Ground Operations Training Department regarding airport issues.
Notifying passengers of delays, cancellations, and schedule changes via email, SMS, PUSH notifications, and the Ryanair Day of Travel App.
Updating web notices on Ryanair.com.
Creating ad hoc disruption videos for the Day of Travel App.
Creating and maintaining access to the reservations system.
Liaising with the systems department regarding bugs and defects.
Requirements
Previous experience in a similar role is advantageous.
Experience in airline or airport operations is a plus.
Flexible approach with the ability to remain diplomatic and tactful under pressure.
Strong problem-solving skills.
Proactive in handling errors and complaints.
High level of interpersonal and written communication skills.
Good knowledge of Microsoft Office.
Personality traits: enthusiasm, flexibility, patience, and initiative.
Energetic and enthusiastic individual eager to grow within an expanding company.
Flexibility with working hours is required.
Applicants should demonstrate natural problem-solving abilities.
Benefits include:
Discounted and unlimited travel to over 250 destinations.
Defined Contribution Pension Scheme.
Death in Service Benefit – up to 2 times the annual basic salary.
20 days annual leave, increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
Option for up to 5 additional unpaid leave days per year.
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