Help Desk Engineer

4 days ago

Dublin, Dublin City, Ireland beBeeSupport Full time €24,000 - €48,000
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team, where you'll play a vital role in ensuring customer satisfaction by delivering exceptional technical support experiences.

About the Role:

  • This is a challenging and rewarding opportunity for an experienced technical support professional who can provide top-notch assistance to customers via various channels.
  • You will be responsible for troubleshooting, diagnosing, and resolving complex technical cases using your expertise in software applications and hardware platforms.
  • Your primary goal will be to exceed customer expectations by providing timely and effective solutions to their technical issues.

Key Responsibilities:

  • Resolve technical cases for customers by troubleshooting unexpected behaviors and answering technical questions.
  • Provide customer support through various channels including phone, email, chat, and case updates.
  • Diagnose and troubleshoot using diagnostic tools and expertise in software applications and hardware platforms.
  • Collaborate with other teams to resolve more complex issues, utilizing creative problem-solving and a flexible, team-oriented approach.

Required Qualifications:

  • Experience in UI development or support.
  • Proficiency in two or more of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, or Mobile application development.
  • Ability to read and debug Java and JavaScript code (experience writing JavaScript is a plus).
  • Experience troubleshooting with browser developer tools.
  • Advanced knowledge of cloud/web application components, with experience in Application Support.
  • Scripting experience with languages such as JavaScript, Python, Perl, Unix Shell, or Windows Shell.
  • Strong understanding of relational databases (e.g. MySQL, Oracle).
  • Experience in Object-Oriented programming (Java preferred).
  • Proficiency in Linux/Unix or Microsoft Server environments.
  • Strong communication skills to clearly articulate complex technical solutions.
  • Ability to manage case backlogs and multitask efficiently.
  • Proven ability to work professionally with difficult customer issues and escalations.

Benefits:

  • Fast-paced and dynamic work environment.
  • Opportunity to work on a variety of technical cases.
  • Chance to collaborate with cross-functional teams.
  • Competitive salary and benefits package.

What We Offer:

  • A collaborative and supportive team environment.
  • The opportunity to develop your technical skills and expertise.
  • A comprehensive training program to help you succeed in your role.
  • A competitive salary and benefits package.

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