Help Desk Expert
2 weeks ago
As a Technical Support Specialist, you will be part of our world-class support team, responsible for providing technical assistance to end-users. Key responsibilities include onboarding activities such as hardware and software configuration and distribution, resolving technical issues, and offering technical advisory services to ensure excellent internal user support.
Key Responsibilities:- Provide technical support to internal users and external partners via various channels (e.g., Slack, Email, Jira).
- Respond to user inquiries in a timely manner while maintaining professionalism and patience.
- Gather and present support metrics and activities to management.
- Remain current on technology and support trends to enhance support processes.
- Assist in the onboarding process of new service desk analysts and personnel.
- 5+ years of relevant experience in technical support within a continuous delivery environment.
- HDI Support Center Analyst and/or HDI Desktop Advanced Support Technician Certification.
- Familiarity with Experience Essentials or Experience Foundation.
- Hands-on experience with Knowledge Centered Services (KCS) and ITSM processes.
- Experience working with user management and troubleshooting: Okta, Google Workplace, MDM / MAM Solutions (e.g., JAMF, Workspace ONE).
- Well-versed in supporting Chrome OS, Jira, Confluence, and Slack.
- Proficient in maintaining end-user hardware equipment.
- Excellent communication and interpersonal skills – verbal and written.
- A positive and flexible attitude to work in a fast-paced environment.
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Newskies Help Desk Agent
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Dublin, Dublin City, Ireland Ryanair - Europe's Favourite Airline Full timeJoin to apply for the Newskies Help Desk Agent role at Ryanair - Europe's Favourite AirlineJoin to apply for the Newskies Help Desk Agent role at Ryanair - Europe's Favourite AirlineGet AI-powered advice on this job and more exclusive features.DescriptionRyanair are now hiring for aDescriptionRyanair are now hiring for a Newskies Help Desk Agent to join...
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Newskies Help Desk Agent
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Service Desk Lead
1 week ago
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Service Desk Lead
1 week ago
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