Help Desk Expert

7 days ago

Dublin, Dublin City, Ireland beBeeSupport Full time €40,000 - €60,000
Desktop Support Technician

We are seeking an experienced Desktop Support Technician to provide hardware and software support to employees across various platforms. The successful candidate will be responsible for ensuring that all systems and equipment are functioning optimally, identifying and resolving technical issues, and providing excellent customer service.

Key Responsibilities:
  • Provide desktop support for Windows, Macintosh, and mobile devices
  • Troubleshoot post-deployment issues on multiple computer platforms
  • Install and configure software and hardware
  • Manage printer break-fix and installation
  • Coordinate with external vendors for dispatch support
Requirements:
  • Prefer 3-5 years of IT experience, including technical training
  • Knowledge of Windows and Macintosh platforms, including portables and Microsoft Office suite of applications
  • Experience with imaging Windows 10 OS
  • Basic knowledge of network concepts (e.g., TCP/IP, Windows Networking, Ethernet)
Benefits:
  • Competitive compensation package
  • Up to 20 days' vacation per year
  • Various insurance benefits, including term life and business travel insurance
  • Employee benefits regulated by internal policy
Other Opportunities:
  • Great opportunities to make the role your own, upskill yourself, and get involved with exciting projects
  • Total wellbeing is our focus
  • Alongside professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion

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