Help Desk Operations Manager

1 week ago

Dublin, Dublin City, Ireland beBeeOperations Full time €45,000 - €60,000

Job Title: Help Desk Operations Manager

Job Overview

The Help Desk Operations Manager will oversee the day-to-day operations of the Service Desk, providing leadership, support, and guidance to the administration team.

Key Responsibilities
  • Lead, support, and mentor the Service Desk team in delivering exceptional customer service and technical support.
  • Ensure daily workloads are allocated efficiently, tasks are completed accurately, and on time, with a focus on quality and productivity.
  • Act as the primary escalation point for complex queries or issues from administrators, engineers, subcontractors, and clients, providing timely and effective resolution.
  • Oversee compliance and accuracy across all Service Desk processes, including work report editing, job costing, PO management, invoicing readiness, and system updates.
  • Monitor performance metrics, identifying opportunities for efficiency and service improvements, and implementing changes as needed.
  • Approve works to ensure they are ready for invoicing, maintaining accurate records and transparent communication.
  • Maintain strong working relationships between the service desk, engineers, subcontractors, and clients, fostering collaboration and open communication.
  • Support scheduling, purchasing, and reporting activities as required, ensuring seamless integration with other departments.
  • Regularly review team performance, identify areas for improvement, and communicate progress and challenges to senior management.
Required Skills and Qualifications
  • Proven experience in a similar role, with a strong track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Familiarity with industry-standard tools and systems, with the ability to learn new technologies quickly.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Degree in a related field, such as business administration or computer science.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

  • Newskies Help Desk Agent

    1 week ago

    Dublin, Dublin City, Ireland Ryanair - Europe's Favourite Airline Full time

    Join to apply for the Newskies Help Desk Agent role at Ryanair - Europe's Favourite AirlineJoin to apply for the Newskies Help Desk Agent role at Ryanair - Europe's Favourite AirlineGet AI-powered advice on this job and more exclusive features.DescriptionRyanair are now hiring for aDescriptionRyanair are now hiring for a Newskies Help Desk Agent to join...

  • Newskies Help Desk Agent

    2 weeks ago

    Dublin, Dublin City, Ireland Ryanair Ltd. Full time

    Ryanair is now hiring for aNewskies Help Desk Agentto join Europe's Largest Airline Group.This is an excellent opportunity to join Ryanair as we aim to expand to over 800 aircraft and serve 300 million guests within the next 10 years.The role of a Newskies Help Desk Agent is to assist finance, ground operations, airports, call centers, and other departments...

  • Help Desk Expert

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time €45,000 - €60,000

    Job Title: Technical Support SpecialistAs a Technical Support Specialist, you will be part of our world-class support team, responsible for providing technical assistance to end-users. Key responsibilities include onboarding activities such as hardware and software configuration and distribution, resolving technical issues, and offering technical advisory...

  • Service Desk Lead

    1 week ago

    Dublin, Dublin City, Ireland Quinn Downes Group Full time

    Join to apply for theService Desk Leadrole atQuinn Downes GroupQuinn Downes Service & Maintenance (QDSM) is one of Ireland's leading companies specialising in the provision of complete Hard Services Maintenance & Facility Supports.Operating under the Quinn Downes Group (established in 1999), we are dedicated to delivering quality service and customer support...

  • Service Desk Lead

    7 days ago

    Dublin, Dublin City, Ireland Quinn Downes Group Full time

    Join to apply for theService Desk Leadrole atQuinn Downes GroupQuinn Downes Service & Maintenance (QDSM) is one of Ireland's leading companies specialising in the provision of complete Hard Services Maintenance & Facility Supports.Operating under the Quinn Downes Group (established in 1999), we are dedicated to delivering quality service and customer support...

  • Service Desk Lead

    1 week ago

    Dublin, Dublin City, Ireland Quinn Downes Group Full time

    Join to apply for the Service Desk Lead role at Quinn Downes GroupQuinn Downes Service & Maintenance (QDSM) is one of Ireland's leading companies specialising in the provision of complete Hard Services Maintenance & Facility Supports. Operating under the Quinn Downes Group (established in 1999), we are dedicated to delivering quality service and customer...

  • Front Desk Operations Manager

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeHospitality Full time €40,000 - €55,000

    Job SummaryWe are seeking an experienced hospitality leader to lead our front desk team in providing exceptional service to our guests. The ideal candidate will have previous front of house management experience in a luxury hotel and possess excellent communication skills, proficiency in the English language, and the right to work in Ireland/EU.Key...

  • Front Desk Professional

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €35,000 - €40,000

    Delivering Exceptional Service as a Front Desk Professional">We are seeking an individual who embodies the qualities of a world-class front desk professional to join our team. ">The ideal candidate will have exceptional communication skills, be highly organized, and possess a genuine passion for delivering outstanding customer service. They will thrive in a...

  • Front Desk Associate

    2 weeks ago

    Dublin, Dublin City, Ireland WeWork Full time

    # At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take...

  • Front Desk Associate

    2 weeks ago

    Dublin, Dublin City, Ireland WeWork Full time

    OverviewAbout WeWork: We provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. WeWork aims to lead the future of work by building a global community that supports members to do their best work and brings ideas to life.About The Opportunity: As a Front Desk Associate, you'll be the heart and face of...