Front Desk Operations Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeHospitality Full time €40,000 - €55,000
Job Summary

We are seeking an experienced hospitality leader to lead our front desk team in providing exceptional service to our guests. The ideal candidate will have previous front of house management experience in a luxury hotel and possess excellent communication skills, proficiency in the English language, and the right to work in Ireland/EU.

Key Responsibilities:
  • Manage the front desk team, nights team, back office administrator, switchboard operators, concierge, guest relations and door and bell team.
  • Assist in the recruitment and selection of team members.
  • Apraise all team members following the agreed appraisal procedure.
  • Ensure that all team members comply with the employee handbook.
  • Manage the time and attendance system for relevant departments.
  • Ensure holidays, bank holidays, and lieu time are managed for all team members.
  • Ensure departmental daily briefings are carried out at relevant times.
  • Chair monthly departmental meetings and ensure team members attend general team meetings.
  • Ensure that all team members are rostered following the Organisation of Working Time Act.
  • Ensure that all team members adhere to the hotel's grooming procedures.
  • Identify and develop key team members and develop a succession plan in conjunction with the people & culture department.
  • Train all team members to have full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards of quality are delivered consistently to our guests.
  • SUPPORT THE HOTEL'S ENVIRONMENTAL POLICY BY COMPLYING WITH WASTE MANAGEMENT AND MONITORING ENERGY EFFICIENCY.
Leadership Competencies:
  • Show self-motivation and set a positive example for employees through their attitude and performance.
  • Demonstrate high levels of energy, enthusiasm, and professionalism.
  • Encourage the team towards hotel and individual objectives and aims.
  • Show concern for their team members and interact with them in a positive manner.
  • Provide a great work environment that treats each other with dignity and respect and embraces diversity.
  • Demonstrate strong leadership skills and regularly show an ability to adjust their approach to deal with different people and situations.
  • Communicate in a structured and effective manner with their team.
  • Build and sustain effective relationships with employees and customers.
  • Motivate, inspire, and empower others to improve performance.
  • Be fully knowledgeable and compliant with the Leading Hotels of the World LQA program.

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