Application Support Associate

1 week ago

Dublin, Ireland Robert Walters Ireland Full time

OverviewThis is an exceptional opportunity to join a highly respected financial institution in Dublin as an Application Support Analyst focused on loan servicing technology.The organisation is committed to a diverse, inclusive, and supportive workplace where every team member's perspective is valued.RoleAPPLICATION SUPPORT ASSOCIATE – LOANSLocation: Dublin | Salary: Competitive and based on experienceResponsibilitiesSupport critical financial systems underpinning lending operations, with a focus on the Loan IQ platform.Provide responsive user assistance, resolve queries efficiently, and maintain high-quality documentation.Monitor system performance, participate in testing cycles for new releases, and collaborate with internal stakeholders and external partners.Proactively solve problems, communicate effectively with colleagues at all levels, and contribute to continuous improvement efforts.Contribute to maintaining robust system configurations to deliver reliable solutions that drive business outcomes.What you bring / QualificationsProven experience supporting financial applications within banking or corporate finance environments is highly desirable.Interest in loan servicing technology with foundational knowledge of platforms such as Loan IQ.Excellent interpersonal skills for collaboration across IT and non-IT functions as well as with external vendors.Ability to document incidents accurately using tools like JIRA or SNOW.Attention to detail when monitoring system health metrics and contributing to proactive solutions.Experience participating in software testing activities including upgrades, patches, or feature rollouts.Ability to manage user access controls while maintaining compliance with organisational policies.Strong written communication skills for process documentation and knowledge bases.Commitment to inclusivity and adaptability within a supportive environment.Contract & Location DetailsContract Type: PermSpecialism: TechnologyFocus: InfrastructureIndustry: Financial ServicesWorkplace Type: HybridExperience Level: AssociateLocation: DublinRobert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.Date posted: 9 October **** | Consultant: Josh Groenewald#J-*****-Ljbffr

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