Dynamics 365 Application Support Specialist
5 days ago
Overview Location: Dublin 1Duration :Initial 12 months contract + 2 extensions of 12 months each Working Mode: At least 2 days a week onsiteMandatory Requirement:Any ICT or Degree Qualification (Level 6 or above, such as computer science, information systems, business information systems)Relevant technical certification which should include at least one of the following: Microsoft Certified: Dynamics Customer Service Functional Consultant Associate (MB-) Microsoft Certified: Power Platform Functional Consultant Associate (PL-) Your Responsibilities Provision of advanced Level 1/2 BAU (business-as-usual) support for Microsoft Dynamics Customer Service, ensuring efficient resolution of user issues and platform incidents. Configuration and maintenance of D case management processes, business rules, workflows, SLAs, and user/team roles and Experience of developing, updating, and delivering user training programs, onboarding resources, and maintaining end-user support documentation and knowledge Collaboration with technical/project teams, and other business stakeholders, to ensure customer queries are addressed effectively Ability to proactively gather and relay structured customer/user feedback to improve service delivery and customer Monitoring of ticketing queues and contributing to quality and compliance standards in line with data privacy/GDPR/security and any relevant legislation Key Skills Proven experience supporting and configuring Dynamics Customer Service (case management, workflow automation, SLAs, user roles): 4+ years in a support-focused BAU Strong technical understanding of case management and support workflows, including experience resolving complex D customer service user Excellent communication, collaboration, and structured problem-solving skills: Ability to liaise with both non-technical end users and cross-functional technical/stakeholder Continuous improvement mindset: Experience gathering end- user feedback and participating in system/process enhancement or user adoption Experience delivering end-user training and onboarding; authoring user documentation, guides, FAQs (frequently asked questions), or SOPs (standard operating procedures). Experience administering user roles and permissions, maintaining data privacy, and ensuring compliance with public sector/civil service standards Demonstrated ability to handle customer queries in a technical/business application support environment, with evidence of effective ticket management, documentation, and knowledge base EET
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Dynamics 365 Application Support Specialist
3 weeks ago
Dublin, Ireland Test Triangle Ltd Full timeOverview Dynamics 365 Application Support Specialist — Full time | Test Triangle | Ireland Posted On 22/09/2025 Job Information Work Experience 4-5 years Government & Public Sector City Dublin 1 State/Province Dublin D01 Job Description Location: Dublin, D01 (Hybrid: 2+ days per week onsite, with occasional extra onsite requirements) Contract /...
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Dynamics 365 Application Support Specialist
4 weeks ago
Dublin, Ireland Test Triangle Ltd Full timeOverviewDynamics 365 Application Support Specialist — Full time | Test Triangle | IrelandPosted On 22/09/2025Job InformationWork Experience 4-5 yearsGovernment & Public SectorCity Dublin 1State/Province DublinD01Job DescriptionLocation:Dublin, D01 (Hybrid: 2+ days per week onsite, with occasional extra onsite requirements)Contract / Permanent: 12 months...
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Dynamics 365 Application Support Specialist
3 weeks ago
Dublin Pike, Ireland Test Triangle Ltd Full timeOverview Dynamics 365 Application Support Specialist — Full time | Test Triangle | Ireland Posted On 22/09/2025 Job Information Work Experience 4-5 years Government & Public Sector City Dublin 1 State/Province Dublin D01 Job Description Location: Dublin, D01 (Hybrid: 2+ days per week onsite, with occasional extra onsite requirements) Contract /...
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Dublin, Ireland Ergo - Information Technology Full timeDynamics 365 Application Support Specialist Due 17/10/2025Job Title:Dynamics 365 Application Support Specialist (Intermediate)Location:Dublin (Hybrid – minimum 2 days onsite per week)Job Type:IT – Dynamics 365 / Application SupportWork Type:12-month contract (with potential extensions)Overview of RoleErgo IT Resourcing are seeking aDynamics 365...
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Microsoft Dynamics 365 – Support Consultant
1 week ago
Dublin, Ireland Sysco Software Full timeSysco Software are an industry-focused provider of Microsoft Dynamics 365 Business Applications, working with private and public sector organisations across Ireland, the United Kingdom and internationally.We specialise in the design, implementation and support of ERP, Customer Engagement and Microsoft Power Platform solutions, securely hosted on Microsoft...
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Microsoft Dynamics 365 – Support Consultant
3 weeks ago
Dublin Pike, Ireland Sysco Software Full timeDescription Microsoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses. Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast. We employ over 95 staff across our offices delivering full Microsoft Dynamics 365 ERP and CRM implementation and support services to over 300...
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Microsoft Dynamics 365 – Support Consultant
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Dublin, Ireland Sysco Software Full timeDescriptionMicrosoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses.Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast.We employ over 95 staff across our offices delivering full Microsoft Dynamics 365 ERP and CRM implementation and support services to over 300...
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Dublin, Ireland Sysco Software Full timeSysco Software are an industry-focused provider of Microsoft Dynamics 365 Business Applications, working with private and public sector organisations across Ireland, the United Kingdom and internationally. We specialise in the design, implementation and support of ERP, Customer Engagement and Microsoft Power Platform solutions, securely hosted on Microsoft...
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Dublin, Ireland eir evo talent Full timeeir evo talent are currently seeking applicants for a Dynamics 365 Functional Consultant. This is a permanent position located with our client in Dublin. This is a hybrid role, requiring 1 day per week onsite. Our client is embarking on an ambitious, multi-year transformation program and is seeking a Dynamics 365 CE Functional Specialist to join the team. As...
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Dublin, Ireland Sysco Software Full timeDescription Microsoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses. Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast. We employ over 95 staff across our offices delivering full Microsoft Dynamics 365 ERP and CRM implementation and support services to over 300...
