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Credit Controller
4 weeks ago
You'll play a key part in managing credit risk, maximizing cash flow, and ensuring smooth Direct Debit administration-all while engaging with customers and making a real impact.
Job Responsibilities: As a member of the Credit Control team at Calor, you will be responsible for the following key duties: Credit Control: Take ownership of customer accounts, ensuring timely payments and minimizing overdue balances.
Build strong relationships with customers, proactively resolving outstanding debts.
Negotiate payment plans that work for both the business and the customer.
Collaborate with the Commercial team to support debt recovery efforts.
Conduct credit assessments to help make smart, risk-aware decisions.
Keep key stakeholders informed with insightful reports on credit performance and trends.
Monitor and manage bad debt movement, identifying accounts requiring special attention.
Work independently to achieve and exceed collection targets while maintaining a customer-centric approach.
Ensure compliance with company credit policies and industry regulations.
Handle customer queries efficiently, providing solutions that balance business and customer needs.
Assist in preparing monthly and weekly reports to track and analyse credit control performance.
Direct Debit & Payment Processing: Manage returned Direct Debits, ensuring quick follow-ups and effective resolutions.
Oversee the smooth setup and maintenance of Direct Debit Mandates.
Work with internal teams to improve and simplify payment processes for customers.
Additional Responsibilities: Assist the Credit Control Manager with various tasks and projects as needed.
Support process improvement initiatives to enhance efficiency within the Calor Credit Control Team Requirements The Person Specification: The ideal candidate for this role will be keen to learn and develop within a progressive Finance Department.
Experience in a finance team, strong analytical skills, and excellent communication are essential.
A customer-focused approach and ability to manage multiple priorities will ensure success in this role.
Experience: At least 1 year of experience in a Credit Control or Accounts Receivable role.
Experience working with Direct Debits and managing payment collections is highly advantageous.
Skills: Strong numerical and analytical skills.
Excellent communication skills, both written and verbal, with the ability to build positive customer relationships.
Detail-oriented with a high level of accuracy.
Strong working knowledge of Microsoft Office, particularly Excel.
Experience of Business Central an advantage Ability to work independently and take initiative.
Ability to handle customer queries and resolve issues in a professional and efficient manner.
Confident communication and negotiation skills - Must be professional yet assertive when required Personal Attributes: Highly organized and able to manage multiple tasks efficiently.
Ability to work well in a fast-paced environment and under pressure.
Proactive with a problem-solving mindset.
Customer-focused with a positive, professional attitude.
This role is essential to the smooth operation of the Credit Control Team and will offer you the opportunity to play a key part in ensuring timely payments are collected, customer accounts are managed efficiently, and financial targets are met.
Benefits Annual Leave entitlement starts at 22 days and increases with service level, plus 2 additional company days.
Eligibility for competitive bonus based on performance.
Subsidised Canteen facilities, Pension Scheme, Maternity Benefit, Income Protection and Life Assurance are among the valuable services available to our employees.
We offer an Employee Assistance Programme (EAP) and a Cycle to Works scheme to contribute to our employee's health and wellbeing, with our EAP also made available to the employee's immediate family.
Permanent employees are eligible for Professional Development Programmes to further develop themselves and we support our employees with 1 paid day off annually to engage in Volunteering activities.
Free Car Parking facilities available at all locations, including EV charging To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process click the Continue to Application or Login/Register to apply button below.
