Service Support Associate
2 weeks ago
Uniphar - Who We Are
With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.
This opportunity is within Tekno Surgical, part of Uniphar Medtech, a division focused on delivering innovative medical technologies and solutions.
Purpose of Role:
The Service Support Associate provides a key interface with the customer, supporting Capital Equipment in the field, including servicing and repair processes.
Working with the Technical Services Team, the successful candidate will demonstrate excellent customer focus.
Duties are assigned under the supervision of the Head of Service and Technology Support.
Tekno supports flexible and hybrid work practices.
Principal Duties and Responsibilities:
Meet and exceed customer expectations as the first point of contact
Respond proactively to customer calls/queries, assign service jobs to engineering team
Update Navision Service Module with repair, inspection, PPM, contract, and call-out details, including invoicing
Maintain accurate equipment lists with customers, including warranty status
Inform customers about products nearing End of Life/End of Service to facilitate sales/replacements
Process Service Orders accurately and maintain documentation
Provide timely quotations and secure purchase orders
Manage service contact SLAs
Liaise with Engineers on scheduling visits and callouts, monitor progress
Issue invoices and resolve queries, coordinate with Finance
Communicate service progress to customers
Coordinate repairs with manufacturers, including purchase orders
Report on service contract performance periodically
Role Requirements:
Effective communication skills, both verbal and written
Results-oriented with initiative
Team player with a flexible approach
Attention to detail and organizational skills
Good IT skills; experience with ERP systems like MS Navision is desirable
About Tekno Surgical
Established in 1996 and based in Dublin, Tekno Surgical provides Orthopaedic implants and a wide range of surgical specialties.
Its customer base includes all public and private hospitals in Ireland.
Revenue is approximately €75M annually.
Website:
Tekno Surgical is part of the Uniphar Medtech Division.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting
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