Accommodation Assistant

3 days ago

Dublin, Ireland Anantara The Marker Dublin Hotel Full time

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Accommodation Department asAccommodation Assistant. Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner. General responsibilities: To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality delivered consistently to our guests. To delivery excellent care to our guests To have an understanding of the Hotels Vision & Mission statement is communicated to the team To comply with Anantara The Marker Dublin Hotel competencies and positive behaviours To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to. To report defective materials and equipment to the appropriate Departments. To ensure that personal objectives are set and achieved on a yearly basis. To ensure a consistently high level of security is well maintained throughout the Hotel. To have strong product knowledge of all areas of the hotel. To comply with the hotels cash handling procedure. To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations Specific Duties To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document. To have a thorough knowledge and understanding of all standards of performance and delivery within the accommodation department To make king and double size beds To provide turn down service when required To service public areas when required To adhere to the environmental policy of the hotel To hoover corridors at the end of a shift To ensure that the trolley used has been fully stocked and is clean for the next day To ensure that the recycling programme is enforced and used on a daily basis What do we have to offer you: Competitive Salary Premium rates for Sunday work Career Progression Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide Access to a variety of learning and development opportunities Increased holiday entitlement for long-service employees Meals whilst on duty in our employee restaurant Employee Recognition Awards Employee Assistance Program - mental health and well-being support Complimentary provision and laundry of uniforms People: To attend appraisal reviews when requested by Head of Department To understand and comply with the hotels employee handbook To attend departmental daily briefings To attend monthly departmental meetings/ General Team Meetings, ECCM when required. To attend training sessions as per the departmental training plan or as when required by management. To assist as much as reasonable in the coaching and training of new associates. To develop a strong working relationship with colleagues in your department and related departments To adhere to the hotels grooming procedures. To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement. Flexibility: To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams To be available to carry out the duties in all areas of Accommodation department bedrooms, front of house, turn down To provide support where necessary in other areas of the Hotel. To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs Fire, Health & Safety To comply with the hotels Fire and Emergency procedures. To comply with the Health & Safety regulations of the hotel To comply with the Food Hygiene regulations of the hotel. To ensure all accidents and incidents are investigated and reported in accordance with the hotels accident/ incident reporting procedure. To support the hotels Environmental policy by complying with waste management and monitory energy efficiency. For Public areas: To clean the public areas and maintain them at all times To clean and check public restrooms on an hourly basis To keep the lifts clean at all times To ensure safety when cleaning by using the caution signs To service bedrooms when required To help out in other areas when required Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner To be fully aware of any menu updates, hotel promotions, corporate promotions or special To be knowledgeable and informed about the introduction of products. To carry out cleaning as required. To liaise with other departments to ensure that all guest requests are attended to efficiently. Skills: Accommodation Hotels Hospitality Attention to Detail Benefits: Meal Allowance / Canteen Uniforms / Dry Cleaning eLearning Career Progression Employee Room Rate Employee Rewards

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