Initial Hygiene Service Team Leader

Position: Service Team LeaderLocation: DublinContract: PermanentSalary: €30,500 per annum, Paid MonthlyReporting to Team ManagerRentokil Initial is an established global blue-chip organization, operating in nearly 80 countries for over 90 years.We have a number of businesses within Ireland, including Rentokil Pest Control, Initial Washrooms, Initial Medical and Ambius, all our divisions provide our customers with expert services in a host of different specialisms.We are a global leader in Pest Control and one of the leading companies that provide expert Washroom Hygiene, Vending and Floor mat solutions.At Rentokil Initial we make business decisions based on the views of our colleagues.Every day, as one of our Initial Hygiene Team Leaders, is different.You'll be expected to use your problem-solving skills to determine the most effective solution as well as managing staff and aiding in the recruitment process.This role involves a lot of independent working and using your own initiative.Being able to manage your own time is essential.Responsibilities:LeadershipAble to support and coordinate driver resources whilst developing managing drivers based at the Service Center to ensure that the required Company standards are achieved.Experience of effective Service support team debriefing procedures to ensure full communication of information to and from customers and colleagues.Customer serviceProvide clarity on the business expectations of customer service for drivers, ensuring these standards are achievedAssists various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achievedTeam workWorks as part of the overall service support team to ensure all work is completed to the required deadlinesWorks closely with the drivers and service support - to achieve the desired customer service levelsSupports the service support – operative team members.Decision makingManages performance to ensure the driver and vehicle resource is being utilized effectively and efficientlyIdentifies sub-standard customer service, delinquent calls and reports deficiencies to line managerContributes to route solutions for new customer service requirementsReports deficiencies in route or driver performance to line managerWork processesAdheres to company Health Safety and Environmental policies and obligationsCoordinates driver documentation and fleet management process for fleet management for vehiclesCollates driver's performance documentation and reviews details regularly with service manager, being involved in driver debriefsImplements driver best practice and monitors perform of drivers, including the development of product knowledge, service expectations and vehicle specificationsContributes to daily tasks including, answering the phone, performing various administration support tasks, contact center tasks, filing and making service deliveries as requiredCommunicationsProvides support to service center management team providing customer service data from the driversSupports and communicates business requirements to the drivers, ensuring all drivers are clear on objectives and tasksOrganizingPlans time to ensure that the service operation runs efficiently to support customer expectationsEnsures that all drivers operate in an efficient and effective mannerCompany resourcesChecks supporting documentation received at the service center from drivers, notifying line manager of any discrepanciesAssists in maintaining business systems and processes to monitor customer service visits and service request detailsAssists in coordinating customer stock requirements for drivers and performs regular stock counts of stocks on vehiclesRequirements:Full Clean lrish/EU Driving LicenseHave demonstrated leadership skills in any work environmentHave worked in or be ready for a fast-paced and varied work environment.Experience in managing a fleet of commercial vehicles with good knowledge of transport legislation would be advantageous; but don't let this put you off, we train you in all elements of the job.Benefits:A competitive salary packageCompany Vehicle & fuel cardLong Service AwardsUniforms and EquipmentProgression Opportunities4 weeks annual leave increasing to 5 weeksAdditional variable pay opportunity through the introduction of new businessOn call allowanceAccess to Company pensionRefer a Friend bonusTrustPilot rewardEmployee Assistance ProgrammeCycle to Work SchemeLife AssuranceIf you would like the chance to work in this exciting role for an innovative company, please apply.For more information on the Rentokil Initial family, please call us on *************** or visit our website /Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment.To find out how we process your data, view our privacy policy here.#J-*****-Ljbffr