Initial Hygiene Service Team Leader

Position: Service Team Leader

Location: Dublin

Contract: Permanent

Salary: €30,500 per annum, Paid Monthly

Reporting to Team Manager

Rentokil Initial is an established global blue-chip organization, operating in nearly 80 countries for over 90 years.

We have a number of businesses within Ireland, including Rentokil Pest Control, Initial Washrooms, Initial Medical and Ambius, all our divisions provide our customers with expert services in a host of different specialisms.

We are a global leader in Pest Control and one of the leading companies that provide expert Washroom Hygiene, Vending and Floor mat solutions. At Rentokil Initial we make business decisions based on the views of our colleagues.

Every day, as one of our Initial Hygiene Team Leaders, is different. You’ll be expected to use your problem‑solving skills to determine the most effective solution as well as managing staff and aiding in the recruitment process.

This role involves a lot of independent working and using your own initiative. Being able to manage your own time is essential.

Responsibilities

Leadership

- Able to support and coordinate driver resources whilst developing managing drivers based at the Service Center to ensure that the required Company standards are achieved.

- Experience of effective Service support team debriefing procedures to ensure full communication of information to and from customers and colleagues.

Customer service

- Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved.

- Assists various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved.

Team work

- Works as part of the overall service support team to ensure all work is completed to the required deadlines.

- Works closely with the drivers and service support - to achieve the desired customer service levels.

- Supports the service support – operative team members.

Decision making

- Manages performance to ensure the driver and vehicle resource is being utilized effectively and efficiently.

- Identifies sub‑standard customer service, delinquent calls and reports deficiencies to line manager.

- Contributes to route solutions for new customer service requirements.

- Reports deficiencies in route or driver performance to line manager.

Work processes

- Adheres to company Health Safety and Environmental policies and obligations.

- Coordinates driver documentation and fleet management process for fleet management for vehicles.

- Collates driver’s performance documentation and reviews details regularly with service manager, being involved in driver debriefs.

- Implements driver best practice and monitors performance of drivers, including the development of product knowledge, service expectations and vehicle specifications.

- Contributes to daily tasks including, answering the phone, performing various administration support tasks, contact center tasks, filing and making service deliveries as required.

Communications

- Provides support to service centre management team providing customer service data from the drivers.

- Supports and communicates business requirements to the drivers, ensuring all drivers are clear on objectives and tasks.

Organizing

- Plans time to ensure that the service operation runs efficiently to support customer expectations.

- Ensures that all drivers operate in an efficient and effective manner.

Company resources

- Checks supporting documentation received at the service centre from drivers, notifying line manager of any discrepancies.

- Assists in maintaining business systems and processes to monitor customer service visits and service request details.

- Assists in coordinating customer stock requirements for drivers and performs regular stock counts of stocks on vehicles.

- Full Clean Irish/EU Driving License.

- Have demonstrated leadership skills in any work environment.

- Have worked in or be ready for a fast‑paced and varied work environment.

- Experience in managing a fleet of commercial vehicles with good knowledge of transport legislation would be advantageous; but don't let this put you off, we train you in all elements of the job.

Benefits

- A competitive salary package.

- Company Vehicle & fuel card.

- Long Service Awards.

- Uniforms and Equipment.

- Progression Opportunities.

- 4 weeks annual leave increasing to 5 weeks.

- Additional variable pay opportunity through the introduction of new business.

- On call allowance.

- Access to Company pension.

- Refer a Friend bonus.

- TrustPilot reward.

- Employee Assistance Programme.

- Cycle to Work Scheme.

- Life Assurance.

If you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please call us on +353 45 850 710 or visit our website https://www.rentokil-initial.com/.

Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.

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