Manager, Scaled Abuse Escalations, Youtube Trust And Safety
4 weeks ago
Overview
Manager, Scaled Abuse Escalations, YouTube Trust and Safety — Dublin, Ireland
Advanced
Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
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Qualifications
Bachelor's degree or equivalent practical experience.
10 years of experience in data analytics, Trust and Safety, policy, cyber-security, business strategy, or related fields.
1 year of experience in people management, leading a team.
Preferred qualifications
Experience as a thought leader and team lead or people manager in an investigative, anti-abuse environment (e.g., content abuse, spam, or other behavioral abuse).
Experience in SQL and data analysis.
Ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.
Ability to lead a team to frame problems, structure analyses, and drive impact.
Ability to build effective relationships with cross-functional partners across geographies.
Passion for YouTube and user safety, combined with excellent problem solving, business judgment, influencing, communication, and strategic skills.
About the job
Fast-paced, dynamic, and proactive, YouTube's Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves.
Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
The Scaled Abuse Escalations team oversees and manages escalations in parallel with the Rapid Response team.
As a manager on the team, you will be responsible for ensuring that adversarial abuse policies are enforced, including from the point of identification of possible violation, to coordination with cross-functional executives, to removal and appeals.
You will work with cross-functional teams to provide YouTube's response to emerging escalations and events.
You will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.
In this role, you will work on-call at weekends and holidays on a rotational basis.
Google is proud to be an equal opportunity and affirmative action employer.
We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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