Trust & Safety Operations Analyst

About the Team

At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Policy, Engineering, Product, and external vendors.

We support a global and diverse user base across OpenAI's suite of products ChatGPT, API, Enterprise offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and fraud-related escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence.

About the Role

We are seeking a sharp, adaptive, and operations-minded Fraud & Risk Operations Analyst to help scale and evolve OpenAI's global compliance support infrastructure.

In this role, you will own high-sensitivity workflows involving trust and safety, global regulatory escalations, privacy rights requests, intellectual property, and account fraud. You'll serve as both a frontline operator and strategic partner, triaging and resolving complex cases while also shaping the systems, documentation, and vendor processes that support OpenAI's regulatory and compliance goals.

This role is essential to building scalable, high-integrity operations that protect user rights, meet our obligations under emerging regulations, and reduce OpenAI's risk exposure. You'll also contribute to multi-phase vendor transitions and automation efforts that support our long-term operational model.

Please note: This role may involve exposure to sensitive or concerning content, including complaints involving harassment, fraud, or regulatory violations. Strong personal discretion, empathy, and resilience are essential.

In This Role, You Will:

- Handle and resolve complex user issues involving:

- Fraud, impersonation, and account access abuse

- Trust & Safety incidents

- Regulatory, audit, or compliance inquiries and complaints

- Intellectual property matters (e.g., copyright takedowns, ownership disputes)

- AI governance and emerging regulatory frameworks (e.g., EU AI Act, DSA/OSA)

- Perform risk evaluations and investigations using internal tools, documentation, and third-party data

- Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards

- Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths

- Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk

- Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles

- Contribute to vendor training and governance models, especially during transitions and ramp-up phases

- Lead or participate in cross-functional initiatives that strengthen our regulatory, fraud, and legal infrastructure

- Monitor operational health via case quality audits, SLA tracking, escalation accuracy, and user satisfaction metrics

You Might Thrive in This Role If You:

- Have 5+ years of experience in legal operations, regulatory compliance, fraud prevention, or trust & safety especially in a global or high-growth tech environment

- Are deeply familiar with regulatory frameworks such as GDPR, CCPA, DMCA, EU AI Act, DSA/OSA

- Have partnered with in-house counsel, DPOs, or external regulators on audits or escalations

- Understand tiered support structures and have worked with vendor operations at scale

- Bring a structured, systems-first mindset to operational governance and risk evaluation

- Communicate clearly, empathetically, and effectively especially in writing responses to sensitive issues

- Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision

- Thrive in high-autonomy environments and hold a high bar for ownership and integrity

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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