Claims Complaints Specialist

3 weeks ago

Dublin, Dublin City, Ireland RSA Group Full time

Join RSA and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As a proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Culture and Community

RSA is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We're also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don't lie… in our annual engagement survey

87% of our people celebrate the diversity in their teams and the wider company

90% of our people feel safe to speak up and share if they've made a mistake

91% of our people feel valued and respected by leadership

89% of our people are benefiting and thriving through our hybrid working model

So if you want to make a difference every day, we'd love to have you.

Claims Complaints Specialist

A Claims Complaint Specialist role involves supporting the Motor Damage Claims Team to achieve operational and quality targets in respect of claims complaint handling.

You will assist in the following areas: investigating, resolving, and responding to customer complaints with adherence to regulatory requirements.

You will also provide quality assurance, training, coaching & development of the motor damage teams by providing constructive feedback, recommending, and assisting in the implementation of standards to deliver on customer service and quality excellence.

You will liaise directly with other departments to discuss how processes, products and systems can be improved to benefit the customer and the business.

Key Responsibilities:

  • Investigating, resolving and responding to customer complaints with adherence to regulatory requirements
  • Guiding and coaching team members to increase professional and technical capability in respect of problem solving.
  • Improving customer service and quality standards.
  • Working closely with managers and other supervisors to effectively implement change and strategy to deliver agreed business benefits.
  • Assisting in identifying key trends.
  • Collaboration with the Training and Quality team to continuously improve the training programmes and identify any training needs
  • Supporting the Team Manager to ensure all relevant aspects of CPC regulations are strictly adhered to.
  • Ensure key SLAs are met within the team
  • Create an environment of learning and development to ensure our customers receive an informative & professional experience.

Requirements:

  • APA Qualified working toward CIP
  • 1-2 years experiences handling motor damage claims.
  • Based in Galway office or via hybrid working.
  • To demonstrate a real passion for proactive problem solving and providing excellent customer service
  • Independent thinker, team player, strong organisational skills
  • Excellent time management skills - ability to multi-task and make priority-based decisions.
  • Strong negotiation and mitigation skills
  • Proven ability to work to regulatory timelines.
  • Confident in providing constructive and solution focused feedback to Team managers.

Regulatory Requirements:

  • Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. Grandfathered / APA / CIP / ACII or other recognised qualification)
  • This role falls within scope of the Minimum Competency Code (MCC) and includes a responsibility to directly manage or supervise other in-scope roles.
  • If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

#J-18808-Ljbffr

  • Travel Claims Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    About Us">Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We help the most well-known and respected organizations protect their brand and minimize business interruptions. Our team demonstrates what it means to work for an organization committed to doing the right thing – one where caring...

  • Claims and Complaints Resolution Professional

    2 weeks ago

    Dublin, Dublin City, Ireland Leinster Appointments Full time

    Leinster Appointments is committed to providing a professional service where all CVs are kept confidential. We are seeking a highly skilled and experienced Operations Executive to join our team in Dublin 2.The successful candidate will be responsible for efficiently administering, investigating, and processing claims, as well as handling and resolving...

  • Claims Assessment Professional

    2 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    About Sedgwick">Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Our team helps the most well-known and respected organizations protect their brand and minimize business interruptions.">Job Description">We are seeking a skilled Claims Assessment Professional to join our team. As a Claims Assessment...

  • Remote Insurance Claims Specialist

    6 days ago

    Dublin, Dublin City, Ireland Leinster Appointments Full time

    As a remote insurance claims specialist, you will play a crucial role in supporting Leinster Appointments' clients in Dublin 2. This fixed-term contract position involves working with a leading insurance provider to manage claims, handle complaints, and provide exceptional customer service.Key Skills and Qualifications:Claims handling and complaints...

  • Complaint Resolution Specialist

    7 days ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    About the RoleWe are seeking a highly skilled individual to join our team as a QA and Complaints Analyst. The successful candidate will be responsible for ensuring that customer complaints are handled efficiently and effectively, while also driving quality improvements across the team.Main ResponsibilitiesInvestigate and resolve customer complaints in a...

  • Travel Claims Assessors

    2 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve.It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • QA and Complaints Analyst

    7 days ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Travel Claims Assessors

    4 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Travel Claims Assessors

    4 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Travel Claims Assessors

    4 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Travel Claims Assessors

    4 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Travel Claims Assessors

    3 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Travel Claims Assessors

    2 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Insurance Claims Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Company OverviewSedgwick Claims Management Services Ltd is a global leading specialist service provider to the insurance, financial services, and corporate market in Ireland. Our caring counts commitment is to value the right of privacy of the companies and individuals we serve.About UsWe want to share with you our policy to what personal information we may...

  • Claims Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Company OverviewSedgwick Claims Management Services Ltd is a leading provider of claims management services. Our mission is to deliver exceptional customer service and support, while maintaining the highest standards of quality and accuracy.We pride ourselves on our commitment to excellence and our dedication to making a positive impact on the world through...

  • Complaints Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Interactive Brokers Ireland Limited Full time

    Complaints SpecialistInteractive Brokers Ireland Limited ("IBIE") is looking for an individual to investigate and adjudicate on client complaints in a manner which is fair, professional and in compliance with regulatory requirements and internal policies.The candidate should have an in-depth knowledge of the MIFID and other key Central Bank of Ireland...

  • Claims Specialist

    5 days ago

    Dublin, Dublin City, Ireland September Consulting Ltd Full time

    September Consulting Ltd is seeking a skilled Claims Specialist to join our team. As a Claims Specialist, you will be responsible for managing claims from start to finish, ensuring each case is handled efficiently, fairly, and within agreed authority levels.The ideal candidate will have insurance experience, preferably in customer service or sales, and...

  • Insurance Claims Handler

    1 week ago

    Dublin, Dublin City, Ireland Leinster Appointments Full time

    Key Accountabilities:Assess and process claims within the PPI portfolio.Process and decision claims over the delegation for all businesses based on recommendations received from TPA and according to the relevant policy terms and conditions.Confirm approval to TPA.Analyse and report all third level complaints internally.Coordinate, monitor and report all...

  • Complaints Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Interactive Brokers Group, Inc. Full time

    Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.IBKR affiliates provide global electronic brokerage services...

  • Claims Specialist

    3 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Claims Specialist - Income Protection Claims, DublinClient: Bank of IrelandLocation: Dublin, IrelandJob Category: OtherEU work permit required: YesJob Reference: c2e725db96c3Job Views: 4Posted: 19.04.2025Expiry Date: 03.06.2025Job Description:Claims Specialist - Income Protection ClaimsDublin, Republic of Ireland | HybridPermanent | Full timeClosing date:...