Technical Services Manager

2 weeks ago

Dundalk, Ireland Prometric Full time

Job Title: Manager, Technical ServicesReports To: Director, Technology OperationsDepartment: Technology OperationsLocation: Dundalk, Co.Louth (Hybrid)Hours of Work: 37.5 hours weeklyJob Overview:Prometric is a global leader in technology-enabled testing and assessments.Our market-leading solutions empower clients to develop and launch testing programs worldwide, accurately measure results, and ensure performance quality.Prometric delivers more than 8 million tests annually for over 350 clients across academic, corporate, financial, government, healthcare, professional, and IT sectors.Tests are delivered flexibly via the web or through a robust network of thousands of test centers in more than 160 countries.This position requires a strong leader to oversee desktop support for remote and global teams.The Manager, Technical Services will ensure all computing devices are up to date, foster seamless global collaboration, and provide innovative solutions for employee computing needs.Responsibilities include managing global asset inventory, mapping assets for future upgrades, overseeing the budget for employee computing needs, and supporting the Office 365 environment and collaboration technologies.Main Duties & Responsibilities:Able to manage a global team with employees in Ireland, Kuala Lumpur, Malaysia, Gurgaon, India, Japan and USDrive teams to improve customer supportMaintain all computing equipment globally and keep all items up to dateProvide Office 365 support to company departments to include training, developing and supportProvide clear and concise communication to business, including procedural documentation, communication of new projects, and escalations from the remainder of the businessManage expense and capital budgets for supporting all systemsDrive innovation with all employees and their computing needsWork with department managers to determine computing needs and then provide solutions for employeesDrive global collaboration by providing tools and training to all employeesEssential Criteria:Bachelor's degree in Computer Science, Business Information Systems, or equivalent.MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification is preferredAdvanced knowledge of Microsoft Windows operating systems (10, 11) and Microsoft Office Suite.Advanced technical installation and troubleshooting experienceAbility to lead large, global, cross functional teams on project-based solutionsDesirable Criteria:Excellent customer service skills and demeanour, both on the phone and in-personDemonstrated professionalism and courtesy, especially in challenging situations.Highly organized to support multiple projects, functional areas, and ongoing supportEmployee Benefits:Pension SchemeHealthcare SchemeLife AssuranceEmployee Health and Wellbeing InitiativesEnhanced Annual Leave24/7 Employee Assistance ProgrammeEnhanced Maternity/Paternity LeaveSocial ClubFree carparking

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