Technical Support Engineer – Dublin 7

2 weeks ago

Dublin, Ireland Datapac Full time

Technical Support Engineer – Dublin 7 (3-Month Temporary Contract)
About the Role
We are seeking a Technical Support Engineer for a 3-month fixed-term contract, with potential extension up to a year based on performance.
The role is onsite in Dublin 7, providing hands-on technical support to end users, troubleshooting issues, and ensuring smooth IT operations.
Occasional support for satellite offices may be required.
The IT Support team works a 39-hour week (Monday to Friday) and participates in an on-call rota for critical systems outside normal hours.
Key Responsibilities
Provide first-line technical support to end users, resolving issues promptly.
Implement and support information security policies, including GDPR compliance.
Log and track incidents and service requests using the internal system.
Manage user accounts, including setup and password resets.
Support and troubleshoot in-house applications.
Coordinate with third-party vendors for support.
Monitor backup logs and escalate issues when necessary.
Escalate unresolved issues to higher support levels or external vendors.
Assist with basic printer support and escalate as needed.
Contribute to IT projects and initiatives.
Perform basic network troubleshooting and vulnerability monitoring.
Own ongoing technical issues to ensure resolution.
This list is not exhaustive; additional duties may be assigned as needed.
Skills and Experience
At least 2 years' experience in 1st line/technical support.
Strong knowledge of Microsoft environments (Windows 10/XP, MS Office) and PC hardware.
Excellent customer service and communication skills.
Strong troubleshooting and problem-solving skills.
Ability to prioritize tasks independently and in a team.
Fluent English, eligible to work in Ireland.
Experience in healthcare environment preferred.
Familiarity with Zebra printer configuration.
Microsoft certifications preferred.
Knowledge of network protocols, ITSM tools, and ticket systems.
Full clean Irish driving license.
Why Join Us?
Gain experience with a dynamic IT team.
Work with cutting-edge healthcare IT systems.
Develop technical skills and industry knowledge.
If passionate about technology and proactive in problem-solving, we want to hear from you.
Datapac is an equal opportunities employer.
Please mention any interview requirements when submitting your CV.
"At Barretstown, we rebuild the lives of children affected by serious illnesses. We serve 5,000 campers annually with 1,200 volunteers. Communication is crucial, and Datapac has helped us streamline our processes."
"Datapac provides excellent support and service. I highly recommend their services."
"Datapac has been our sole IT maintenance provider in Ireland, offering support through their Wexford and Dublin centers, consistently meeting SLA targets. Their engineers are highly skilled."
"Partnering with HP Gold, Datapac provided a highly specified test platform for our application, demonstrating their technical expertise."
"Datapac understands our needs, offers cost-effective solutions, and acts as an on-site IT department, enhancing our efficiency and productivity."
Address: Forsyth House, Cromac Square, Belfast, BT2 8LA
Waste from Electrical and Electronic Equipment (WEEE)
Datapac participates in the WEEE Recycling Scheme, offering free collection of end-of-life electrical and electronic equipment.
#J-18808-Ljbffr

  • Senior Technical Support Engineer

    3 weeks ago

    Dublin, Ireland Servicenow Full time

    Senior Technical Support Engineer - Performance / Platform (24/7 Shifts and weekend rotations)Full-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleServiceNow, founded in 2004 in San Diego, California, is a global leader in cloud-based platform solutions, serving over 8,100 customers including 85% of the Fortune...

  • Senior Technical Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland ServiceNow Full time

    Senior Technical Support Engineer - Performance / Platform (24/7 Shifts and weekend rotations)Full-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleServiceNow, founded in 2004 in San Diego, California, is a global leader in cloud-based platform solutions, serving over 8,100 customers including 85% of the Fortune...

  • Automotive Diagnostic Computer Engineers

    1 week ago

    Dublin, Ireland 7 Day Auto Limited Full time

    Automotive Diagnostic Computer Engineers7 DAY AUTO LIMITEDRef: #JOB-7 Day Auto Limited, Unit 8 Plato Business Park Damastown, Mulhaddart, Dublin 15, D15 WN20Application DetailsIn order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if...

  • Automotive Diagnostic Computer Engineers

    2 weeks ago

    Dublin Pike, Ireland 7 DAY AUTO LIMITED Full time

    Automotive Diagnostic Computer Engineers 7 DAY AUTO LIMITED Ref: #JOB-2412774 7 Day Auto Limited, Unit 8 Plato Business Park Damastown, Mulhaddart, Dublin 15, D15 WN20 Application Details In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an...

  • Dublin Aerospace

    2 weeks ago

    Dublin Pike, Ireland Nobox Full time

    4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Dublin Aerospace is a Maintenance Repair Organisation (MRO) based in Dublin, Ireland, specialising in Airbus A320 and Boeing 737 series aircraft, Landing Gear and APU overhaul. We are a leading player in the MRO market in Europe and have established...

  • Dublin Aerospace

    3 weeks ago

    Dublin, Ireland Nobox Full time

    4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Dublin Aerospace is a Maintenance Repair Organisation (MRO) based in Dublin, Ireland, specialising in Airbus A320 and Boeing 737 series aircraft, Landing Gear and APU overhaul.We are a leading player in the MRO market in Europe and have established...

  • Technical Support

    3 weeks ago

    Dublin, Dublin City, Ireland Stelvio Group Full time

    OverviewTechnical Support & Implementation Engineer – Dublin, Hybrid. Stelvio Group is recruiting for an experienced Technical Support & Implementation Engineer to join our client's dynamic Professional Service & Support team. This hybrid position combines advanced technical support with hands-on implementation and training delivery, working with...

  • Technical Support/Field Engineer

    2 weeks ago

    Dublin, Ireland Hardwareassociation Full time

    Technical Support / Field Engineer (Sanbra Group)Sanbra Group Ltd – Office & Field BasedFull-time, Permanent.Job SummaryAn exciting opportunity has arisen for a motivated, ambitious Field Engineer to work with a long-established market-leading Company.We are seeking to recruit a Service Engineer to join our expanding 'Customer Service Team' in Santry,...

  • Technical Support/ Field Engineer

    2 weeks ago

    Dublin, Ireland Noel Group Full time

    Technical Support / Field Engineer Location: Santry, Dublin 9 (Office & Field Based) About the Role We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the...

  • Senior Technical Support Engineer

    3 weeks ago

    Dublin, Ireland Servicenow Full time

    Senior Technical Support Engineer - Performance / Platform (24/7 Shifts and weekend rotations)Full-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today —...