Analyst, Credit

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Title: Analyst, Credit & Collections
Requisition ID: 70886
Date: Jul 29, 2025
Location:
Dublin, Northern district, IE
Department: Finance
Description:
This role is a fixed term contract of 12 months and hybrid (3 days onsite) in Dublin, IE.
Who We Are:
At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century.
Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2.
Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun.
A name started our story.
How will yours help write our future?
There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development.
Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work.
And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
In this position, you will play an integral role in the working capital activities of West Pharmaceutical.
Reporting to the Credit and Collections Team Lead, you will support the Global Credit and Collections department in the delivery of assigned accounts receivable activities.
Essential Duties and Responsibilities
Resolving customer disputes
Monthly account statements/ reminder
Maintain customer master data
Ensure relevant SLA's and KPI's are achieved
Escalate issues timely in accordance with escalation policy
Maintenace and management of credit release
Support and closely work with Credit Risk to manage customer credit limits/risk profile and payment terms
Assist with reconciliation and application of unidentified payments
Prepare and process refunds
Ensuring remittance are supplied by the customer in a timely manner
Support key controls and audit compliance activities in relation to the credit and collection's function, while always ensuring integrity and compliance
Assist with month end closing activities and reporting
Proactively identify process improvement opportunities within C2C
Maintaining of DTP's and up to date SOP
Support any system implementation
Managing customer portals
Other duties as assigned
Education
Bachelor's Degree Third level qualification in Finance, a related field or equivalent experience preferred
Work Experience
Minimum 3 years of relevant SAP experience in cash applications and accounts receivable activities required
Minimum 3 years demonstrated previous experience of cash applications automation implementation required
Minimum 3 years previous shared service centre experience with multinational publicly quoted company required
Preferred Knowledge, Skills and Abilities
Fluency in a second European language desirable
Proficiency in MS Office applications
Knowledge of ERP (SAP)
Customer focused with excellent problem solving and communication skills (written and oral)
Excellent organizational skills, with the ability and agility to adapt in a fast-paced environment.
Ability to work independently and as part of a team.
Attention to detail
Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
Able to always comply with the company's safety policy
Travel Requirements
5%: Up to 13 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time.
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West embraces diversity and equality of opportunity.
We foster an environment where all individuals are safe, treated fairly, valued and respected.
We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics.
Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.
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