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Member Experience

4 weeks ago

Dublin, Ireland Byrne Hotel Group Full time

Overview
Ocean Fitness, Galway's leading premium leisure and gym facility, is looking for a Member Experience & Front Desk Supervisor to join our team.
About The Role
As the Member Experience & Front Desk Supervisor, you will be the face of Ocean Fitness - creating a warm welcome, ensuring smooth daily operations, and supporting our members to feel valued and cared for.
You'll combine front-of-house leadership with administrative excellence, ensuring that our premium service standards are delivered consistently.
Key Responsibilities
Lead the front desk experience, greeting and assisting members and guests with professionalism and warmth.
Manage day-to-day reception operations, including scheduling, check-ins, bookings, and payments.
Act as the primary point of contact for member queries, resolving issues efficiently and empathetically.
Support the administrative organisation of memberships, records, and internal processes.
Collaborate with management and the wider team to ensure exceptional service standards.
Train, guide, and motivate junior reception staff to deliver consistent quality.
About You
3+ years' experience in a senior receptionist, front desk, or guest services role (hospitality, leisure, or premium service background desirable).
Excellent people skills - approachable, empathetic, and able to build strong member relationships.
Strong administrative and organisational ability, with attention to detail.
Skilled at handling busy periods calmly, prioritising tasks, and resolving issues.
Positive, proactive, and enthusiastic, with a genuine passion for service excellence.
What We Offer
Competitive salary, based on experience.
Complimentary gym and leisure club membership.
Ongoing training and professional development opportunities.
A supportive, team-driven environment where your contribution is valued.
How To Apply
If you're ready to bring your energy, experience, and people-first mindset to Ocean Fitness, we'd love to hear from you.
Please send your CV and cover letter to with the subject line:
Member Experience & Front Desk Supervisor Application
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