Member Service Coordinator

4 weeks ago

Dublin, Ireland Morgan McKinley Full time

My client are a regulaotory body seeking a member service coordinator to join their team on a permnament basis in their Dublin office. In this role, you will be required to support operational, administrative and communication tasks, ideal for someone who is organised, detail-oriented and enjoys working with people. Strong communication skills and a member-focused approach are essential.

Responsibilities:

Membership & Administrative Support

- Process and manage membership applications and updates.

- Maintain accurate member records and databases.

- Coordinate credential applications (e.g. CERA) and CPD tracking.

- Manage recruitment notices and website content updates.

- Provide support for committees, general office tasks, and the actuarial team.

Communications & Design

- Draft member communications such as newsletters and announcements.

- Design visual content for social media, events, and web.

- Conduct surveys and analyse feedback.

- Handle member queries professionally via phone and email.

- Create promotional materials for LinkedIn and the website.

Event & Webinar Coordination

- Assist in organising webinars and in-person events.

- Handle logistics including venue booking, AV coordination, registration, and technical setup.

- Perform pre- and post-event administration.

- Support attendees, speakers, and manage on-site logistics.

- Create and analyse post-event surveys and reports

Key Requirments:

Essential Skills:

- Strong organisational and multitasking skills

- Excellent communication (written and verbal)

- Proficient in Microsoft Office (Word, Excel, Outlook)

- Comfortable using tech platforms for webinars and databases

- Customer-focused with stakeholder engagement experience

Desirable Skills:

- Basic graphic design (e.g., Canva, Adobe Express)

- Experience with membership organisations or professional bodies

- Background in coordinating events or educational activities

Personal Attributes:

- Proactive, adaptable, and detail-oriented

- Highly organised and accurate

- Independent and team-oriented worker

- Friendly, approachable, and professional demeanor

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