Customer Service Coordinator

4 weeks ago

Dublin, Ireland Abrivia Full time

Join a global leader and build your career in customer service We're hiring a Customer Service Coordinator in Dublin South. Job Title: Customer Service Coordinator Salary: Negotiable (depending on experience) + benefits Location: Dublin South Contract: Full-time, permanent (37.5 hours per week) Work Model: Monday - Friday, standard working hours Our global service client is seeking a Customer Service Coordinator to join their busy and dynamic team. This is an excellent opportunity to work with a large international organisation where you'll play a key role in delivering an outstanding customer experience. Responsibilities: Act as the primary point of contact for assigned clients, ensuring queries and requests are handled efficiently. Deliver excellent customer service by actively listening, empathising, and providing effective solutions. Collaborate with internal teams to ensure client needs are met and issues are resolved promptly. Maintain accurate records of client interactions and communications using CRM systems. Produce and analyse client reports to monitor satisfaction and identify areas for improvement. Proactively engage with clients to provide updates, gather feedback, and build strong relationships. Qualifications: Previous experience in customer service, call centre, or a related role. Excellent communication skills, both verbal and written. Strong IT skills, including Microsoft Office; experience with CRM systems an advantage. High attention to detail and strong problem-solving skills. Ability to thrive in a fast-paced, collaborative team environment. If you're interested in this opportunity, please submit your CV to Emily Mason via the link below. Skills: Call Centre Customer Service Administration Benefits: bonus pension healthcare

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