Customer Service Coordinator

Customer Service CoordinatorCMA CGM Inland Services | ABOUT USCCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions.It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing and loading and unloading.Main purposeCustomer Service Coordinator is a position in the local Customer Service team, responsible for administration functions and internal container chain systems, pro-active Customer Service and support to Operations Management.In this role the person is responsible to maintain a solid workflow determined by Customer Service processes of CCIS.To fulfil the responsibilities person works in close co-operation and collaboration with CCIS personnel in local and other offices.Customer Service Coordinator must follow the agreed company policies and adopt needed procedures to ensure that handling of daily tasks is in line with agreed targets to secure reliable service and satisfaction of customers and internal stakeholders.Main responsibilitiesEnsuring timely order intake, validating the data and inserting to systemArranging correct booking time agreements based on the booking requests.Receiving correspondences from different Customers and meet there needs.Sending mails out when to different customers and dealing with the day-to-day administrative tasks required.Supporting the Management in different tasks associated to the business.Ensuring that administrative sales tasks are completed with the generation of invoices.Handling Customer communication & exception management and supporting other offices with their queries.Acting as main point of contact towards customers with their bookings import containers or export containers.Customer specific reporting according to customer requirements.Informing customers about additional costs if any relating to extra moves etc.Handling notification of charges to other officesIssuing invoices and handling & coordinating disputes prior to reporting to management.Coordinating customs clearance including charges input, associated to sale containers.Processing booking amendments or cancellations requested by customers transport companies.Following up on missing information or documentation (IE. container numbers, gate-in, gate-out and damaged reporting) with the customers and internal systems.Providing information to customers relating to any issues within the Depot operation.Updating bookings in case of incorrect booking information or incorrect temperatures on refrigerated containers.Supporting the refrigeration department with administrative tasks.Checking invoices accounts receivable and accounts payable prior to been processed by the Finance Manager.Checking all costs are paid during month end and cross checking with the finance manager.Assisting management to include – Sales manager, Finance manager, Operations manager and General manager.Skills & ExperienceGeneral knowledge of Customer Service functions in shipping and logistics, and specific country understandingKnowledge of the business and operationsPreferable educational background in Logistics, Supply Chain Management, Maritime, Business, or other relevant disciplineGeographical scope: countryTypical relevant experience required: 1-3 yearsCompetenciesCustomer orientationLanguage skills: fluent spoken and written EnglishVery good communication and problem-solving skillsGood relationship building and co-operation skillsGood knowledge in Microsoft Office applicationsTeam Player and the ability to work independentlyBenefits25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leaveDiscretionary annual bonusEnhanced pension scheme up to 8.5% total contributionLife assurance x3Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing CharterPrivate healthcare (LAYA) + Healthcare Cash plan, including an Employee Assistance ProgrammeLocal and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in MarseilleHybrid WorkingCycle to work scheme/ Season ticket loansEnhanced policies including Maternity & PaternityEmployee recognition awardsConsiderable scope for personal and professional growth through the CMA CGM AcademyCMA CGM Group is proud to define itself as a family business built on strong human values.ExemplarityImaginationBoldnessCMA CGM respects, supports and values diversity in all forms.We seek to avoid discrimination and are committed to equal opportunities for all our employees.Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.Join us and discover a world of opportunities#J-*****-Ljbffr