Cloud Technical Success Services

4 weeks ago

Cork, Cork, Ireland Opentext Full time

OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First.
Future-Driven.
Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.
We're hiring talent that AI can't replace to help us shape the future of information management.
Join us.
Your Impact
As a Cloud Applications Consultant within the OpenText Cloud Technical Success Services Team, you'll play a key role in supporting enterprise customers by ensuring the stability and performance of their OpenText Cloud environments.
You'll troubleshoot complex issues, administer production systems, and collaborate across teams to deliver world-class service.
Your work will directly contribute to customer satisfaction, operational excellence, and the success of OpenText's cloud solutions.
What the Role Offers
A hands-on role supporting enterprise-grade OpenText Cloud applications
Exposure to a wide range of technologies including Kubernetes, scripting, and web servers
Collaboration with cross-functional teams including Product Support, IT, and Engineering
Opportunities to grow your technical expertise in a dynamic, customer-focused environment
A flexible work setup with remote options and a 24/7 European support rotation
A chance to make a real impact by resolving critical issues and improving service delivery
What You Need to Succeed
Experience supporting enterprise-level, multi-tiered applications in an IT or consulting environment
Basic knowledge of Kubernetes and ITIL-based service delivery models
Skills in Windows/UNIX administration, scripting (e.g., .sh, .bat, Java, JavaScript), and relational databases (SQL Server, SQL)
Familiarity with web/application servers (IIS, Apache, Tomcat, JBoss)
Strong troubleshooting abilities and a customer-first mindset
Excellent communication skills and the ability to work in a fast-paced, evolving environment
Willingness to participate in a 24/7 on-call rotation to support global customers
One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at
******
.
Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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