Team Member, Profile Data Services

20 hours ago

Dublin, Dublin City, Ireland Electricity Supply Board Full time

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The Profile Data Services (PDS) team is responsible for quarter-hourly profile data collection and delivery to Market Participants within the agreed service levels and timescales.
This position offers the opportunity to work as a member of the PDS team, supporting the Manager and Team Leaders in operational tasks, particularly ensuring the smooth functioning of the PDS Helpdesk.
The successful candidate will mainly provide phone support for Network Technicians, using applications such as MV90 and SAP ISU, along with MS Office.
There will also be opportunities to collaborate with other units like Retail Market Services, MRSO, and MD Database.
This period of industry change, with the rollout of Smart Metering and new technologies, provides significant growth and development opportunities.
Key Responsibilities
Providing technical support to Network Technicians via the PDS Helpdesk.
Performing PDS operational tasks.
Supporting the PDS Validation team.
Sharing knowledge and skills with team members.
Working according to guidelines, policies, and procedures.
Supporting KPI delivery, including reporting and analysis.
Contributing to process development and continuous improvement.
Demonstrating flexibility and adaptability to change.
Experience and Qualifications
Third-level qualification or equivalent work experience.
Strong communication skills, especially on the telephone.
Proficiency in IT systems.
Ability to meet deadlines with accuracy and attention to detail.
Flexible team player.
Technical support experience.
Knowledge of ESB Networks' business.
Location
Leopardstown Road.
Reporting to
The successful candidate will report to the PDS Team Leader.
Why Work with Us?
Lead Ireland's transition to a net-zero carbon future.
Career development through mentoring and training.
Corporate social responsibility initiatives.
Sports and social clubs.
Networking opportunities.
Credit Union access.
Staff well-being programs.
Generous parental leave.
Inclusive, values-driven culture.
Commitment to diversity, equity, and inclusion.
Team environment aligned with core values: Courageous, Caring, Driven, Trusted.
Closing Date
10th September 2020.
Diversity, Equity and Inclusion Statement
ESB is committed to equal opportunities, welcoming applications from all backgrounds and ensuring nondiscrimination.
For assistance or accommodations during the application process, contact ******.
About ESB
Join us in achieving a net-zero electricity system by 2040.
ESB is Ireland's leading energy utility, investing over €1 billion annually in reliable, affordable zero-carbon electricity, operating across Ireland, Northern Ireland, and Great Britain.
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