Floor Supervisor

4 weeks ago

Dublin, Dublin City, Ireland Big Mamma Full time

Big Mamma
is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
Over the past 10 years, we have opened the doors to 30 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium, and Italy)
Our mission?
To share with our customers 100% homemade, authentic Italian dishes in beautifully designed spaces, with big smiles
And now, we're bringing the dolce vita to Ireland with our very first opening in Dublin — get ready for good vibes, great food, and an incredible new adventure
Join our amazing team as Floor Supervisor
YOUR MISSION:
You will be part of a BIG MAMMA Floor team, and you will work alongside the Assistant Manager and Floor Manager.
You will amplify Big Mamma's digital presence, expand our community, and skyrocket engagement.
You'll support and inspire the floor team, run smooth service, and be the go-to problem-solver and motivator.
You'll participate in our team's onboarding and training.
Coaching and mentorship will be your superpowers
You'll ensure every guest leaves saying, "WOW" through exceptional service, an engaged team, and smooth table rotations.
You'll ensure the whole experience is outstanding and issues are resolved promptly.
You'll master the details
From knowing our wine lists to our products and food ingredients, you'll keep the operations seamless and on-point.
You'll always maintain the highest standards- from correct uniforms and proper restaurant set-up to H&S compliance and the correct music.
You'll be on it.
You'll be the brand ambassadors of our values: authenticity, entrepreneurial, meritocratic, and excellent
YOUR SKILLS:
An experienced supervisor with a positive, can-do attitude that's contagious to guests and team members alike.
You have experience working in high-volume, fast-paced restaurants and a deep appreciation for Italian culture and cuisine (we like to call it amore).
You have strong organisational skills and the ability to oversee large teams and work well under pressure.
A proactive team player who's eager to learn and make an impact.
You are driven to exceed expectations, meet the KPIs and smash given targets.
OUR OFFER:
Permanent, full-time position
€18 per hour
5 days working week with 2 days off
Tasty staff food served family style
Regular training & growth opportunities
Mobility across all of our venues in Europe
Ti aspettiamo
BIG MAMMA is an equal opportunity employer.
Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.
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