Reception Supervisor

7 days ago

Dublin, Dublin City, Ireland Big Mamma Full time

Big Mamma
is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
Over the past 10 years, we have opened the doors to 30 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium, and Italy)
Our mission?
To share with our customers 100% homemade, authentic Italian dishes in beautifully designed spaces, with big smiles
And now, we're bringing the dolce vita to Ireland with our very first opening in Dublin — get ready for good vibes, great food, and an incredible new adventure
Join our amazing team as Reception Supervisor
YOUR MISSION:
You will be part of a BIG MAMMA floor team
You will be the perfect example of a Big Mamma brand ambassador by giving a warm, welcoming and professional first impression to each and every guest.
You will lead the host team, ensuring that all standards are maintained, bookings are maximised and that issues and complaints are resolved or escalated as needed.
You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed.
You will be a good problem solver, responding appropriately when bookings don't always go to plan.
You will onboard and train the host team and assist the floor managers with the rota scheduling.
You will respect health and safety standards and maintain cleanliness and organisation across the floor.
You will spread magic and make our customers live the best moment of their day
You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude.
YOUR SKILLS:
Big Smile and passion for Italian food
Great energy, proactive attitude and team spirit
Excellent customer service, leadership and communication skills
Comprehensive knowledge of the floor operations
Previous experience as a head host/hostess or reception supervisor
Previous experience and knowledge of Sevenrooms
Flexible availability, including weekends and evenings
OUR OFFER:
Permanent, full-time position
€17per hour
5 days working week with 2 days off
Tasty staff food served family style
Regular training & growth opportunities
Mobility across all of our venues in Europe
Ti aspettiamo
BIG MAMMA is an equal opportunity employer.
Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.
#JoinBigMamma
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