Team Leader, HR Services
9 hours ago
About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role/Department The EMEA HR Services Team Leader is responsible for the performance of the regional HR General Services team, this includes instilling a culture of quality and service excellence in the team. The team are the first point of contact for employee and manager queries, we provide guidance and coaching to partners and managers on our HR Policies and Programs and are stewards of HR Data and processes. The team support the administration of various Human Resource programs, services, and processes supporting a region. The EMEA Team are responsible for a number of HR operational and HR client service activities across 10 countries in the region covering a combination activities that include, but are not limited to: Call Centre & Case Management Onboarding Offboarding Employee Movements Flexible Working Benefit Administration Background Screening Right to Work & Visa Monitoring Time & Labour Compliance Leave Administration Official Title Promotions Regulatory Role administration RFP & Reporting Maintainingpartners datathroughouttheir lifecycle The key responsibilities of the role include: Providing direction and leadership to the team in order to foster an environment of teamwork, engagement and development. Enabling the team to perform and create collaborative goals. Empowering the team to think creatively, develop their confidence and foster a sense of ownership. Monitoring and managing workloads and case queues to ensure the effective execution of responsibilities across the team. Manages the team including interviewing & selection, individual & team goal setting, performance evaluation, and coaching for professional and personal development, including creating development plans with team members. Working closely with the Global HR Services Leadership team, focusing on the service model objectives of putting the right work with the right team enabling the teams to work more efficiently. Work closely with HR Solutions team and global HR Services Leadership team on idea creation, automation, driving consistency, and leveraging best practice across the three global regions. Ensures high-quality standards for the work of the team in terms of timeliness, accuracy and customer service. Monitors and reports to upper management performance of the team as measured against the service level agreements (SLAs) established for the HR Specialised Services team. Schedule staff to ensure appropriate coverage for all team responsibilities. Proactively analyses specific HR data to identify patterns or trends, and creates the case for any changes or enhancements to services. Works closely with the team and the Quality & Continuous Improvement team to identify and implement process improvements. Represents HR Services in a decision making capacity in cross functional meetings and/or projects. Perform day to day management of a vendors to ensure Northern is receiving the agreed upon services and to ensure escalations are handled appropriately. Skills The successful candidate will benefit from having Solid management experience preferred Knowledge of human resource programs HRIS application tools/system knowledge (e.g. Service Now, Workday) Proficient in Microsoft Office Tools Excellent oral and written communication Customer service orientation Strong analytical and problem solving skills Good business judgement Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at . We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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