Erp & Wms Systems Support Analyst

1 week ago

Castlebar, Ireland Intersport Elverys Full time

Job Scope
The successful candidate will join an existing IT team that provides systems development, testing and support for our retail stores nationwide as well as our head office and distribution centre operation.
Working with our Distribution Centre (DC) Systems Analyst, you will play a key role in supporting and maintaining our DC infrastructure.
Due to the nature and responsibilities of this role, the successful candidate will be based onsite in our HQ in Castlebar, Co.
Mayo.
Responsibilities
Provide primary support to the DC and stores for the inventory system and all related sub-systems and processes, notably the primary systems (WMS & ERP) and secondary sub-systems (WCS, POS, Shopify).
BAU support responsibility covers software and hardware (PCs, printers and scanners) required by the inventory system and the related sub-systems.
Manage support up to resolution, including steering of the issue and followup with the appropriate technical team and/or external service provider.
Proactively monitor and identify inventory system support trends and recurrences.
Assist DC Systems Analyst with testing and following up on root cause issues, including application updates/fixes and data fixes.
Check and provide input to application guideline documentation.
Do routine support related to inventory data monitoring for the primary systems (WMS & ERP) to ensure they remain aligned (zero stock discrepancy) and that discrepancy exceptions are managed on a routine daily basis as per the inventory management process in place.
Work closely with functional IT specialists, external service providers and the affected users/teams to support them through any inventory systems change.
Support system changes for specific improvements and projects as required.
Support testing and contribute/check related test documentation as required.
Support the business' sustainability Impact Strategy through proactive promotion of economic, environmental and social initiatives undertaken, aimed at ensuring our ambition to be circular in every aspect of our business by 2030 is realised.
Experience, Qualifications & Skills
3 years relevant IT support experience, preferably from a distribution centre/manufacturing/ industrial or logistics background
Inventory systems, WMS and/or ERP experience
Database systems experience, e.g. Microsoft TSQL, Oracle PLSQL
Shopify experience and understanding would be beneficial to add value to this role
Detail oriented, able to work at low level transactions and complete data analysis
Analytical skills with a focus on critical thinking and business processes
Customer awareness and previous customer support experience
Understanding of computer networking and supporting users and devices across a network.
Basic hardware skills and previous PC, printer and scanner support experience.
Fluent English with effective and professional written and verbal communication skills.
Ability to work as a team member and foster a cooperative work environment while also being an individual contributor
Excellent time management and time awareness
Ability to organize and prioritise a variety of tasks and projects
Note: This Job description is not a static document and doesn't propose to cover every aspect of this role.
Duties and responsibilities of this role may vary in the future.
*We regret we are unable to offer sponsorship for this role so only candidates based in Ireland with an EU passport or valid visa should apply.
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