Professional Services Solutions Advisor

At Udemy, we're on a mission to transform lives through learning.
Through our intelligent skills platform and a global community of instructors, we've helped nearly 80 million learners and more than 17,000 organizations achieve their goals.
Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
Learn more about us on our company page.
About you
You're an active listener and a determined person who thrives in a collaborative environment like ours.
You want to use your skills to help others progress, whether that's internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets.
You're ready for a challenge and aren't afraid to try new ideas.
Key Skills and Qualities:
Consultative Problem-Solver:
Exceptional ability to diagnose customer challenges, propose tailored professional services solutions, and drive positive outcomes through effective collaboration.
Value Engagement Selling:
Asks good services discovery questions that unlock customers' desired business outcomes and the services/products required to meet those outcomes.
Leverages these outcomes to drive negotiations and create a compelling value proposition for both the customer and Udemy.
Customer Centricity:
Focuses on understanding and delivering value based on customer needs, ensuring solutions align with their strategic goals.
Strategic Vision:
Skilled at crafting long-term customer growth plans, leveraging multi-threading strategies to deepen relationships, and aligning Udemy's professional services to client objectives.
Continuous Learner:
Curious and proactive, exploring market trends, customer needs, and competitive offerings to inform strategies.
Proactive Business Development:
Outbound, entrepreneurial mindset; adept at uncovering new opportunities, building relationships, and delivering persuasive proposals.
Data-Driven Decision Making:
Uses data to inform 75% of decisions and facilitate data-driven conversations with teams and clients.
About this role
We are seeking a driven and experienced Professional Services Solutions Advisor to support large enterprise (25k+ employees) and commercial clients (1k+ employees).
You will identify, position, and close strategic professional services engagements, including consulting, content curation, skills-gap analysis, tailored workforce training, and implementation services.
Success requires navigating complex environments, building executive relationships, and delivering clear value propositions aligned with organizational goals.
What you'll be doing:
Identify and pursue professional services opportunities within existing and new enterprise accounts.
Collaborate with internal teams to develop and deliver tailored proposals.
Engage stakeholders at multiple levels to understand challenges and position Udemy's solutions as essential for success.
Create and execute strategic account plans to meet and exceed sales targets.
Lead negotiations, manage contracts, and secure agreements efficiently.
Share market insights and customer feedback to enhance positioning and value.
What you'll have:
Minimum of 9+ years experience in selling complex professional services or similar B2B enterprise solutions.
Proven track record in managing sophisticated sales cycles and exceeding revenue targets.
Success in solution selling, securing 6-figure+ contracts, and managing sustainable client relationships.
We understand that not everyone will match each qualification.
We value diverse experiences and encourage you to apply even if your background isn't a perfect match.
Our culture and benefits
We're committed to an inclusive environment, continuous learning, and fostering innovation through experimentation.
We're proud of our recognition as a Great Place to Work and our efforts to support diversity, equity, and inclusion.
Our benefits are designed to support you and your family, with regional variations and details provided during hiring.
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