Deskside Support Engineer

3 weeks ago

Dublin, Ireland Ekco Full time

About Ekco
Founded in 2016, Ekco is now one of the fastest-growing cloud solution providers in Europe
We specialize in enabling companies to progress along the path of cloud maturity, managing transformation, and driving better outcomes from our clients' existing technology investments.
?In a few words, we take businesses to the cloud and back
We have over 1000 highly talented and supportive colleagues (and counting) across regional offices in the UK, Ireland, Benelux, South Africa, and Malaysia.
The role
We are looking for a Deskside Support Engineer eager to grow their career with a leading IT service provider in Dublin.
The candidate will be part of a high-performing team working with cutting-edge technology.
The role involves working onsite with one of Ekco's key clients, providing support for a specific key application, and onsite desktop support.
Key Responsibilities
Provide on-site and remote support to end-users, resolving hardware and software issues, including desktops, laptops, printers, and mobile devices.
Troubleshoot and diagnose hardware and software problems, escalating issues when necessary.
Assist with user account setup, password resets, and permissions management in Active Directory and other systems.
Record, track, and document service desk requests, including all actions taken until resolution.
Assist with IT onboarding and offboarding processes, including equipment setup and access management.
Achieve service targets and meet customer SLAs to a high standard.
Provide friendly and professional assistance to end-users, ensuring high customer satisfaction.
Collaborate with the Service Desk team, adopting a "One Team" approach.
Manage workload effectively, ensuring timely resolution and clear communication.
Work with other support teams to resolve complex issues.
Maintain accurate documentation of support activities.
Adhere to industry best practices and standards.
Stay updated with technology trends and participate in ongoing training.
Key Requirements
3rd Level IT-related degree (desirable)
2+ years of experience in a similar role
Industry certifications – Azure, Office365; A+ and Network+ (desirable)
Strong knowledge of Microsoft Azure, Office365, & Windows Server (desirable)
Understanding of ITIL framework
Experience in meeting KPIs
Excellent communication skills, supporting clients remotely
Benefits/Perks
?Time off: 25 days leave + public holidays
1 day birthday leave per year
Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
Employee Assistance Programme (EAP) for mental health, emotional wellbeing, and advice
?EkcOlympics - a global activity for fun
Learning & development: Unlimited access to Pluralsight platform
Opportunities for growth and international mobility
Why Ekco
?Microsoft's 2023 Rising Star Security Partner of the Year
VMware & Veeam top partner status
Ranked 4th fastest-growing technology company in Deloitte Fast50 Awards
Committed to diversity, equality, inclusion, and belonging
Encourages internal mobility and development opportunities
Flexible, family-friendly working environment
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