Level 2 Support Deskside Engineer

1 week ago

Dublin, Dublin City, Ireland eir Ireland Full time
Overview

Join to apply for the Level 2 Support Deskside Engineer role at eir Ireland.

The role is based onsite fulltime with our customer in Dublin City Centre.

Role title and business area

Role Title: Level 2 Support Deskside Engineer

Business Area: Dedicated Services

About This Role

Due to continued expansion of eir evo we are seeking to recruit an experienced Level 2 Support Deskside Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.

The successful candidate will work on and receive exposure to different technologies, including Microsoft Servers, Microsoft Exchange, Active Directory, VMware, Citrix, Cloud (Azure), and the latest Microsoft applications & solutions.

Expectations from the Role
  • Resolving hardware and software issues for desktops, laptops, and other devices. Provision accounts and equipment
  • Desktop Support for customer
  • Supporting Windows Desktops, Outlook, Networks, MS Office, O365
  • Maintain and build the current documentation in place
  • Hardware troubleshooting & Diagnostics
  • Software Installation and Configuration
  • Interacting with and managing 3rd parties
  • Application troubleshooting and support
  • Imaging and Deployment
  • Manage File Permissions and Access Rights
  • Configuration and Support of Mobile Devices
  • Providing support to users remotely and on-site
  • Basic networking knowledge and troubleshooting skills
  • Excellent communication skills to interact with users and management
Requirements For A Successful Application

Experience

  • 3+ years working in a deskside support environment (required)
  • Active Directory, Microsoft Exchange, MS Office – Level 2 support
  • Office 365 and Virtualization experience advantageous
  • Customer Services, Call Handling

It would be preferred if the candidate had one of the following accreditations and experience

  • Microsoft Specialist certification in Windows 10
  • A Microsoft MCP for Client or Server OS
  • CompTIA A+
  • CompTIA Net+
Exposure and Opportunities
  • All Microsoft Operating Systems
  • Windows Servers
  • Virtualization – VMware, Citrix, Hyper-V
  • SMB Networking Environments
  • Unified Communications
  • Remote Access Solutions
About Eir

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

Equality and Safeguards

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Telecommunications

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