
Deskside Support Specialist
3 days ago
Job Title: Deskside Support Specialist
Key Responsibilities- Deliver exceptional technical support by collaborating with software development teams and system architects to resolve desktop software and hardware issues.
- Skilled in managing and resolving complex problems through a structured ticketing system.
- Proactively assess and refine support processes to improve efficiency and implement necessary tools and environments.
- Coordinate with internal IT teams to diagnose and resolve technical issues in real-time.
Requirements:
- 5+ years of experience in Deskside support or related field.
- Technical expertise across Active Directory, 365, SCCM, and high-end hardware support.
- Proficiency in Windows desktop OS Win 10 64bit and Win 11.
- Ability to monitor and diagnose Desktop issues and make changes to the system registry for configuring the Windows operating system.
- PowerShell scripting and experience working with SCCM would be advantageous.
- Advanced knowledge of O365 products especially MS Excel.
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