Deskside Technical Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeExpert Full time €60,000 - €80,000

Technical Support Role

This high-profile position requires a seasoned professional with 5+ years of experience in desktop support to manage level 1, 2, and some 3 issues.

The ideal candidate will ensure the technical trading environment remains online and ready for operation by delivering first and second-level technical support, collaborating with software development teams and system architects to ensure reliable operation of desktop software and hardware systems.

A key requirement is expertise in handling, managing, and resolving complex issues through a structured ticketing system. Additionally, the successful candidate will assess and refine support processes, contributing to the development and deployment of necessary tools and runtime environments.

Responsibilities:

  • Deliver first and second-level technical support
  • Collaborate with software development teams and system architects
  • Assess and refine support processes
  • Coordinate with internal IT support teams
  • Proactively diagnose and resolve technical issues

Requirements:

  • 5+ years experience in deskside support related roles
  • Technical expertise across Active Directory, 365, SCCM, and high-end hardware support
  • Experience in a trading company or with trading user support
  • Excellent working knowledge of Windows desktop OS Win 10 64bit, Win 11
  • Ability to monitor and diagnose Desktop issues
  • Ability to make changes to the system registry for configuring the Windows operating system
  • PowerShell scripting an advantage
  • Experience working with SCCM an advantage
  • Advanced knowledge of O365 products especially MS Excel

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