Digital Account Management

Overview
Seeks to deepen relationship with customers during interactions by being customer-focused; connecting the customer to Microsoft executives.
Proactively develops a comprehensive understanding of customer industry and identifies opportunities to drive optimization and digitalization solutions.
Engages with customers to lead strategic technology transformation.
Develops and oversees the execution of account plans for multiple accounts to ensure Microsoft revenue targets and customer business needs are met.
Sets priorities, focus, and resources and strengthens operations.
Expands network of key internal partners to ensure execution of core tasks and account transactions.
Orchestrates others to anticipate issues on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers' overall experience.
Leads and orchestrates extended virtual teams and key stakeholders with deep industry expertise to expand customer relationships.
Educates decision makers of assigned accounts on Microsoft\'s value proposition aligned to customers\' business objectives.
Develops strategies to secure buy in and execution of plans and aims to identify new opportunities within assigned accounts.
Implements strategies to engage stakeholders and sells opportunities and usage of Microsoft solutions.
Proactively builds and maintains a strong knowledge of Microsoft\'s product landscape, solutions, and strategy in customer industry.
Qualifications
Required / Minimum Qualifications
Master's Degree in Business Administration with professional experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation OR
Bachelor's Degree in Business, Technology, or related field with solid professional experience working in a relevant industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation OR Equivalent experience
Additional / Preferred Qualifications
Master's Degree in Business Administration with extensive professional experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR
Bachelor's Degree in Business, Technology, or related field with long-standing professional experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Equivalent experience
Demonstrated account management experience or equivalent
Responsibilities
Account Management
Expands network of key internal (e.g., Industry Solutions [IS]) and external partners for accounts to ensure execution of core tasks and account transactions.
Grows sales and partner impact and engages mainstream partners to develop and promote mutually-beneficial customer business and technology transformation strategies.
Where applicable, shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound.
Proactively engages and works with partners' sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners.
Anticipates moves within assigned accounts, as well as potential problems and ways to mitigate risks.
Determines prioritization of action for multiple assigned accounts based on customer needs, sales-generating importance, growth opportunities, and account risks, all while maintaining a high level of commitment and accountability for assigned accounts.
Consults and coordinates with the account management team to make necessary adjustments, determine what actions to tackle first, and re-adjust priorities to respond to pressing and changing demands.
Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts.
Influences to scale strategic plans (inclusive of partners) and involves senior leadership team.
Ensures teams are documenting in the Account Plan.
Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts to ensure Microsoft revenue targets and customer business needs are met.
Drives accountability to deliver on account plans among the extended virtual teams and internal industry experts.
Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth.
Ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency.
Identifies initial stakeholders, customer needs, and customer priorities.
Proposes initial Solutions/Sales Plays.
Builds and maintains relationships with executives and business and technical decision makers at high levels of the customer\'s organization through consultative engagement to establish Rhythm of Business (RoB) with customer sponsors to highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI).
Seeks to deepen relationship with customers during interactions by being customer-focused and consistently honoring commitments and connecting the customer to Microsoft executives, and partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer\'s organization in the assigned accounts.
Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President).
Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing outputs, and reflect in the engagement strategy in our customer plan.
Proactively develops a comprehensive understanding of the customer\'s business and technology needs and priorities for each assigned account.
Identifies opportunities to drive optimizations and new business and technology solutions based on customer\'s strategies.
Presents solutions and ideas based on customer insights.
Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
If industry aligned, also develops a comprehensive understanding of the customer\'s industry.
Understands customer drivers of business transformation and leads new opportunities and orchestrates internal teams to accelerate the customer\'s digital transformation.
Engages with customers to lead strategic technology direction/transformation within assigned accounts customer.
Proactively mitigate competitive risk.
Mitigate competitive risk.
Ensures line-of-business wins are captured (e.g., testimonials) for referencing through insightful listening.
Industry Knowledge
Proactively builds and maintains a strong knowledge of Microsoft\'s product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities and potential threats the customers face.
Coordinates with internal industry experts (e.g., industry teams, industry specific partners) to gather industry data of assigned accounts and improve planning.
Demonstrates a strong understanding of the customers\' business strategy and the direction of the industry.
Leads and orchestrates extended virtual teams and key stakeholders with deep industry expertise (e.g., customers\' sponsors) to expand relationship with decision makers and stakeholders of assigned accounts by leveraging best-in-class sales and communication techniques and tools to meet customer needs and accelerate sales.
Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc.
Seeks customer feedback (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction.
Leverages internal resources to support customer needs.
Orchestrates others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers\' overall experience.
Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.
Develops value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes to generate business and upsells.
Presents business plans to customers to generate new non-qualified opportunities.
Implements strategies to engage relevant stakeholders of assigned accounts and create and/or identify upselling/cross-selling non-qualified opportunities and drive consumption of Microsoft solutions while utilizing common sales and delivery methodology for the Microsoft sales organization.
Educates decision makers of assigned accounts on Microsoft\'s value proposition aligned to customer\'s business objectives.
Establishes the competitive advantage.
Develops plans to offer solutions that satisfy customers\' key performance indicators (KPIs) and align the right partner solution for customer industry needs.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
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