Customer Service Support Agent

Are you an experienced Customer Service Agent?Then we're looking for you to join in our Dublin office.Customer Service is the first point of contact for our clients, who vary from home users all the way to large corporates.This role is Monday to Wednesday 9am to 6pm, Thursday and Friday 9am to 5pm.You'll be asked the widest range of questions, and your goal is to help everyone in the best possible way.We're only fully satisfied when our clients areYou're right for the Customer Service Agent role at because...you take ownership of looking after our collection orders face-to-face, ensuring every customer has a positive experience,you're flexible and willing to help cover phones and emails whenever needed,you support our backorder team by keeping customers informed of any stock delays quickly and efficiently,you're proficient in Excel and comfortable working with data,you know that attention to detail is key to delivering excellent customer service,You support of Returns department during busier periodsyou have a minimum of 1–3 years of experience as a Customer Service Agent or in a similar role,you're eager to learn, ambitious, and able to use your own initiative,you are a strong team-player who enjoys working closely with colleagues,you are used to handling large volumes of customer calls,you ensure all customer emails and queries are replied to promptly and professionally,you're keen to learn all about our brand and how we do things,you have excellent spoken and written English skills,you're friendly, work well under pressure, and have great time-keeping and communication skills.And in return, here's what you can expect from us:you're friendly, work well under pressure, and have great time-keeping and communication skills.And in return, here's what you can expect from us:a rewarding job in a thriving, vibrant company,a competitive salary and benefits,great local and international colleagues,training opportunities and room for personal development.Why work atyou'll work in a dedicated and energetic team where your personal contribution is valued,you'll work in an international company and be in daily contact with colleagues overseas (we've around **** hundred colleagues across Europe),we believe in a good work/life balance,we are a dynamic company with an informal work environment,we embrace new ideas and technologies, both in Ireland and the rest of Europe we're growing fast, so there are lots of career opportunities.is part of the wider 123ink group of companies operating across Europe (Ireland, Benelux, Netherlands, Spain, Portugal, UK, Sweden and Poland).The group has in excess of 7 million clients in Europe.To cope with our continued growth, we recently even opened our own production facility in China Each of our shops, regardless of the country, offers competitive pricing, best-in-class delivery times, great service and expert advice.is one of Ireland's biggest and best suppliers of printer consumables.Founded in Dublin in ****, we've over 400,000 clients around Ireland and we continue to grow strongly each year.This is the result of our business strategy whereby our customers are central to all that we do.Our goal is to be THE biggest and best in the coming 5 years and we've plenty of room here for dozens more colleagues.Maybe you could be our next team memberIf you're curious and want to take it to the next level, then we invite you to apply nowJob Type: Full-timePay: €32,****** per yearBenefits:Employee assistance programEmployee discountOn-site parkingLanguage:English (preferred)Work Location: In person