Customer Service Agent

How you'll help us Keep Climbing (overview & key responsibilities)Vision: Deliver world-class service to all customersMission: Make every customer feel like the most valued personAs a CustomerService Agent, you will be central in demonstrating Delta's commitment to ourcustomers by making their travel experience as smooth and pleasant as possible.Summary of responsibilities:Handles all facets of work associated with ticketingand making reservations for passengers and those activities necessary to boardand deplane passengers, including tagging and lifting passenger's baggage to abag belt for delivery to the ramp.Proactively greets customers, assesses their needs,explains Delta's available technology alternatives, and directs themappropriately.Positively impacts customers' use of airporttechnology to ensure a better, faster, and friendlier airport experience forall customers.Displays a positive image of Delta.Keeps customers informed while ensuring servicedelivery.Efficiently coordinates with internal resources whileworking under pressure and time constraints to dispatch flights on time.Performs a variety of duties according to thefunctional work area assignment; however, agents may be cross-utilized and berequired to perform all functions.Specific functions, tasks, and departmentsmay vary or be added depending upon the location and operational requirements.Subject to rotating shifts and off days.May be required to cover other stationsWill require below wing experience.Practices safety-conscious behaviors in alloperational processes and procedures.What you need to succeed (minimum qualifications)Must be fluent in English in both spoken and written communication.Must be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.Employee must be able to type a minimum of 30 wpm to effectively use the agent's computer set.If currently employed by Delta, must be performing satisfactorily in current position.Must have current authorization to work and live in Ireland at the time of your application.Delta does not sponsor for this role.Embraces diverse people, thinking, and styles.Consistently makes safety and security, of self and others, the priority.High School diploma, GED, or High School Equivalency.Must be at least 18 years of age.This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.What will give you a competitive edge (preferred qualifications)Experience and/or training in ticketing is preferred.Benefits and Perks to Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do.At Delta, our people are our success.At the heart of what we offer is our focus on Sharing Success with Delta employees.Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.Delta benefits as per local regulations and work rules will apply.Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process.To request a reasonable accommodation, please click here#J-*****-Ljbffr