Customer service agent 3 months contract

Customer service agent 3 months contract page is loaded Customer service agent 3 months contract Solicitar remote type Régimen de oficina total locations Dublin time type A tiempo parcial posted on Publicado ayer job requisition id JR106664 Job Description Key Responsibilities:
Greet and welcome customers upon arrival
Create a positive, engaging atmosphere at all customer touchpoints
Identify and assess customer needs to ensure a tailored experience
Manage queues efficiently and maintain smooth customer flow
Escort customers to vehicles or shuttle buses
Provide support across branch operations to ensure seamless service
Respond to customer queries both in person and over the phone
Act as a liaison between branches and departments when required
Open and Close rental agreements during peak periods to reduce wait time on both pick up and return
Support additional operations in Eastlands or Terminals as directed, including but not limited to: rental processing, vehicle checks, audits, and driving
Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
Ad hoc duties in line with business needs
Experience and Skill
Excellent communication skills (verbal and written) with a friendly, professional manner
Proven experience in delivering high-quality customer service
Ability to remain calm and helpful in high-pressure or unusual situations
Strong attention to detail
Fluent in English (additional languages are an advantage)
A full Category B driving licence is preferred but not essential
Shift work required, including weekends
Hours of operation: 5:00 AM – 1:00 AM, Monday to Sunday
Flexibility and availability are essential
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar.We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
EMG
Europcar Mobility Group
Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa. «Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.
Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.
Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU., con un posicionamiento de enquilibrio en la «relación calidad-precio».
La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.
Más información en: www.europcar-mobility-group.com
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