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Service Desk

1 month ago

Dublin, Dublin City, Ireland Smartbox Group Full time

Who are smartbox?
With more than
3.5 million gift sets
sold each year in
France and Europe
, Smartbox group is the European leader in experience gifts.
For
nearly 20 years
, we have been developing thousands of experiences to offer and as many great moments to live.
From the most iconic to the most unusual, Smartbox's mission is to allow everyone to offer their loved ones the possibility of living
unique experiences
.
Smartbox is a gift with a difference, one that celebrates the
growing value of the real experience
, both increasingly rare and increasingly precious to the French.
Especially among young people, for whom life is also digital, the real experience is increasingly sought after when the acquisition of material goods makes less and less sense.
Offering a Smartbox means offering sensations.
Alone or with a partner, with family or friends, whether the experience is exciting, enriching, soothing, surprising, or delicious, whether it is lived
close to home
or whether it allows you to discover
new horizons
, Smartbox offers the emotion of a moment lived.
Smartbox is a
ready-to-give experience
that can be found on our website
smartbox.com
, at our
online partners
and in more than
17,500 points of sale
, Smartbox boutiques, department stores, supermarkets and specialist retailers.
Job Purpose:
Provide hardware & software support to colleagues onsite and across Europe.
Key Responsibilities:
· Provide technical support to local and remote users.
· Prepare Windows 11 laptops using Microsoft Autopilot, Intune & Autopatch.
· Troubleshoot Windows 10 & 11 systems.
· Maintenance, upgrade and repair of laptop hardware.
· Management of incoming support requests via ticketing system.
· Ensure requests are responded to in a timely manner and all actions taken are documented to a high standard.
· Write work instructions and technical documentation.
e.g.
Job-Aids and knowledge base articles.
· Administration of Active Directory, Microsoft 365 and Microsoft Exchange Server/Microsoft Exchange Online (Hybrid Environment).
· Ensure accurate management and tracking of hardware inventory and company assets (ITAM).
· Maintenance, support and installation of video-conferencing equipment and printers.
Essential Competencies/ skills:
· Excellent communication and interpersonal skills.
· Ability to work as part of a virtual team.
· Quality focused approach to Service Delivery.
· Fluent command of English language
· Strong troubleshooting skills (ability to diagnose and resolve issues using a systematic, logical approach)
· Experience with:
o Active Directory administration
o Entra ID
o Microsoft 365
o PC hardware (preparation, support, troubleshooting & hardware upgrades)
· Basic knowledge of macOS & configuration
Desired Competencies/ skills:
· Experience deploying Windows 11 systems in an enterprise environment using Autopilot
· Familiarity with ITIL concepts (Foundation level or higher)
· Strong interest in Continuous Improvement
Qualities:
We value 'solution-seekers', rather than 'problem spotters' and we love a positive attitude - people who want to make the most of every day and situation with a belief that we can always find ways to do things better.
And people who see the positives in others.
We also always appreciate a good sense of humour and vibrant energy.
Ideally you will possess these attitudes by the bucket- load and have:
· Able to achieve goals when working alone and as part of a small team
· Quality-focused
· Organized
· Excellent time-management
Additional information:
· Some travel to other offices within the EU may be required to provide hands & eyes support.
· After an appropriate onboarding period there is opportunity for hybrid-work e.g.
1-2 days per week work from home.
*As duties and responsibilities of the post holder change, the job description may be reviewed and amended as appropriate.
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