Switchboard Operator

The Galmont Hotel & Spa is part of the MHL Hotel Collection, a renowned group of stylish, quality-focused hotels across Ireland.Situated in the heart of Galway City, we pride ourselves on delivering exceptional guest experiences with a personal touch.As a Switchboard Operator, you are a valued member of our front-of-house team, youll be the friendly voice connecting guests to the services they need often their very first impression of our hotel.*Key Responsibilities:*Answer and route incoming calls promptly and professionallyHandle internal and external inquiries with courtesy and accuracyManage wake-up call requests and guest messaging servicesCoordinate communication between departments (e.g., housekeeping, maintenance, front desk)Maintain accurate records of calls and messagesAssist with emergency communication procedures when necessary*Requirements*:Excellent verbal communication and phone etiquetteStrong organizational and multitasking skillsAbility to stay calm and focused under pressurePrevious hotel or call center experience preferredFamiliarity with switchboard or multi-line phone systems a plusFlexible availability, including weekends and holidays*What We Offer:*Competitive hourly wageFriendly, team-oriented environmentOpportunities for training and advancementStaff discounts and perks*Benefits*:Additional leaveEmployee discountFood allowanceOn-site gymOn-site parkingWork Location: In person*Benefits:*Parking Gym meal Staff Discounts