Switchboard Operator

The Galmont Hotel & Spa is part of the MHL Hotel Collection, a renowned group of stylish, quality-focused hotels across Ireland.Situated in the heart of Galway City, we pride ourselves on delivering exceptional guest experiences with a personal touch.As a Switchboard Operator, you are a valued member of our front-of-house team, you'll be the friendly voice connecting guests to the services they need – often their very first impression of our hotel.Key Responsibilities:Answer and route incoming calls promptly and professionallyHandle internal and external inquiries with courtesy and accuracyManage wake-up call requests and guest messaging servicesCoordinate communication between departments (e.g., housekeeping, maintenance, front desk)Maintain accurate records of calls and messagesAssist with emergency communication procedures when necessaryRequirements:Excellent verbal communication and phone etiquetteStrong organizational and multitasking skillsAbility to stay calm and focused under pressurePrevious hotel or call center experience preferredFamiliarity with switchboard or multi-line phone systems a plusFlexible availability, including weekends and holidaysWhat We Offer:Competitive hourly wageFriendly, team-oriented environmentOpportunities for training and advancementStaff discounts and perksJob Type: Full-timePay: From €***** per hourExpected hours: ******* per weekBenefits:Additional leaveEmployee discountFood allowanceOn-site gymOn-site parkingWork Location: In person