Lead Cloud Applications Consultant

3 weeks ago

Cork, Cork, Ireland Opentext Full time

Hiring Manager:
Brian Mortell
Talent Acquisition Advisor:
Gemma Madden
Job Code Level:
CAP4
Refer Your Friends
AI-First.
Future-Driven.
Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.
We're hiring talent that AI can't replace to help us shape the future of information management.
Join us.
Your Impact
As a Lead Cloud Application Consultant in the OpenText Cloud Success Services Team, you'll be a key technical expert supporting enterprise customers running mission-critical applications in the OpenText Cloud.
You'll troubleshoot complex issues, administer production systems, and collaborate across teams to ensure service excellence.
Your work will directly influence customer satisfaction, system reliability, and the success of OpenText's cloud offerings.
What the Role Offers
A senior-level opportunity to support and optimize enterprise cloud environments
Hands-on experience with leading cloud platforms (AWS, Azure, Google Cloud) and modern technologies
Collaboration with cross-functional teams including Product Support, IT, and Network Operations
A dynamic, customer-focused environment with opportunities to lead technical initiatives
Involvement in 24/7 support rotations, ensuring high availability and rapid incident resolution
A chance to make a real impact by improving service delivery and customer experience
What You Need to Succeed
Extensive experience supporting enterprise-level, multi-tiered applications in IT or consulting environments
Strong knowledge of cloud platforms (AWS, Azure, Google Cloud) and ITIL-based service delivery
Proficiency in Windows, UNIX, VMware, Kubernetes, and application administration
Advanced skills in managing web/application servers (IIS, Apache, Tomcat, JBoss)
Experience with relational databases (SQL Server, PostgreSQL, Oracle, MySQL) and scripting (SQL, .sh/.bat, Java, JavaScript)
Familiarity with OpenText PowerDocs or similar solutions is highly desirable
Excellent communication skills and a strong customer service mindset
Willingness to participate in on-call shift rotations to support global customers
One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at
Ask HR
.
Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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