Customer Service Manager

3 weeks ago

Dublin, Dublin City, Ireland U Value Insulation Full time

U Value Insulation are one of Ireland's leading family-owned distributors of building materials, specialising in insulation and drywall products, to the Irish and UK markets.
Established over forty years ago, U Value has a history of servicing some of the largest Irish and British construction firms.
U Value is experiencing significant growth and is now seeking to add a new role of Customer Service Manager to strengthen the Irish Sales team.
Are you passionate about delivering exceptional customer experiences?
Do you thrive in a fast-paced environment?
We are seeking a skilled and dedicated Customer Service Manager to join our company and lead our customer service team.
As a Customer Service Manager, you will play a vital role in ensuring customer satisfaction and building strong relationships with our clients.
Key responsibilities
Build existing/new customer relationships to improve customer satisfaction, business retention and sales.
Oversee and contribute to day-to-day operations of the customer service department, ensuring prompt and effective resolution of customer inquiries, concerns, and complaints via phone, email, or other communication channels.
Day to day administrative duties including order processing.
Manage a small team, providing guidance, coaching, and performance feedback to enhance skills and productivity.
Support the growth of the business by establishing a best-in-class Service experience.
Work collaboratively as part of the wider team, being the conduit from sales to service, always putting the customer at the heart of everything we do.
Manage office budgets, track expenses, and maintain financial records.
Attend regular team meetings and prepare reports on Customer Metrics for Senior Management.
Build a strong network of industry & sector partners, installers, architects & builders to seek support for both business growth and retention.
Complete customer Satisfaction Surveys and act on results for constant improvements.
Continuously assess customer service processes and systems, identifying opportunities for improvement, implementing solutions to enhance efficiency and effectiveness.
Effectively handle and resolve any customer complaints ensuring a positive resolution for our customers.
Develop and implement efficient office policies and procedures to ensure smooth operations.
Requirements
Proven experience positively influencing customer success within a company.
Excellent organisational and time management skills, with the ability to prioritize tasks and meet deadlines.
Strong attention to detail and problem-solving abilities.
Outstanding written and verbal communication skills.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Intact software desirable.
Experience in the construction and building materials sector is beneficial but not essential.
Adaptable, self-driven & team oriented.
Must be confident, resilient and target driven.
Competitive salary
Pension
Gym Membership
Career progression
Laptop
Mobile phone
Monthly company lunch
Flexible working environment
A friendly team-focused working environment
Free car parking
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