Customer Service Manager

2 days ago

Dublin, Dublin City, Ireland Bvlgari Full time
Overview

Join to apply for the Customer Service Manager role at Bvlgari.

Bulgari is a luxury brand and a global player in the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group). More information on Présentation PowerPoint (lvmh-).

Quality and excellence are the basis of our culture and the commitment to achieve customer satisfaction. Excellence means the perfect balance between top quality products and impeccable services worldwide.

We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, and we are looking for a Customer Service Manager for our Perfumes division.

What can you expect from your role?
  • Manage daily workflow within the customer service department (10+ direct reports).
  • Enhance the customer experience, engage customers, and support organic growth.
  • Develop and drive ongoing improvements to customer service procedures, guidelines and policies.
  • Maintain a clear workflow in accordance with priorities.
  • Create team connection, communicate direction and goals; manage market coverage.
  • Recruit, train, and mentor the customer service team and foster a culture that enables success through encouragement and empowerment.
  • Handle complex complaints and enquiries.
  • Analyse data and create reliable reports.
  • Establish and monitor service KPIs: Revenue, Service Levels, Customer Satisfaction.
  • Coordinate activities with other departments: planning, sales, marketing, regulatory affairs, finance.
  • Build and maintain strong relationships with key contacts: customers, sales teams, finance teams, freight forwarders, and subcontractors.
Profile
  • 3+ years of experience as a Customer Service Manager, Retail Manager, Assistant Manager, or Procurement Manager.
  • Strong leadership skills with experience managing a team.
  • Advanced troubleshooting and multi-tasking abilities.
  • Strong client-facing and communication skills.
  • Bachelor's degree in Business Administration or a related field.
  • Customer-centric mindset.
  • Knowledge of logistic flows, international trade especially export.
  • Strong team player with the ability to work with diverse groups of people.
  • Excellent communication and creative problem-solving abilities.
  • Rigorous attention to detail.
  • Able to work independently and proactively in a changing environment.
  • Fluent in English; Italian is a plus.
What about us?
  • Our motto is "People Make the Difference"; we support you in reaching your potential.
  • Be Creative and Innovative: your ideas are welcome and should be shared.
  • Deliver Excellence: as a luxury brand, we strive to deliver the best experience.
  • Cultivate an Entrepreneurial Spirit: we offer a supportive environment to set you up for success.
  • We embrace Diversity & Inclusion and commit to treating all people with respect, dignity and understanding.
  • We ensure Security, Health, Safety and Environmental procedures are followed with ISO 45001 certification.
  • Our culture focuses on transparency, empowerment, continuous learning, and growth where employees can demonstrate expertise and own projects.
  • We provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service and Sales
Industries
  • Retail Luxury Goods and Jewelry

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