
Customer Service Team Manager
17 hours ago
Our organization is seeking a highly skilled and motivated customer service professional to lead and guide a team of representatives in delivering exceptional service to our clients.
Key Responsibilities- Lead and mentor a team of customer service representatives, providing guidance, training, and ongoing support to ensure seamless communication with clients.
- Handle escalated customer inquiries, resolve complex issues efficiently, and monitor the team's workload to meet performance benchmarks.
- Collaborate with senior leadership to identify process improvements, implement best practices, and contribute to the development and improvement of customer service strategies.
- Generate reports, analyze customer service data, use data-driven insights to optimize team performance, and provide regular updates to management on key metrics.
- Gather and analyze customer feedback, implement strategies to address client concerns, and foster a culture of continuous learning and improvement within the team.
- Bachelor's degree in business or a related field (or equivalent work experience).
- Proven experience in a customer service or support role with a strong focus on leadership and team management skills.
- Excellent communication and interpersonal skills, analytical mindset, problem-solving and conflict resolution skills, knowledge of customer service software and tools, and ability to work effectively in a fast-paced environment.
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Customer Service Team Lead
2 days ago
Dublin, Dublin City, Ireland Teamworx Ltd Full timeTeamworx are delighted to announce this opportunity for a skilled and motivated Customer Service Team Lead to join our team in Dublin, Ireland.As a Customer Service Team Lead, you will play a pivotal role in supervising and guiding a team of customer service representatives to deliver exceptional service to our customers.If you have a passion for customer...
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Customer Service Team Lead
3 weeks ago
Dublin, Dublin City, Ireland Teamworx Ltd Full timeTeamworx are delighted to announce this opportunity for a skilled and motivated Customer Service Team Lead to join our team in Dublin, Ireland. As a Customer Service Team Lead, you will play a pivotal role in supervising and guiding a team of customer service representatives to deliver exceptional service to our customers. If you have a passion for customer...
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Customer Service Team Lead
3 weeks ago
Dublin, Dublin City, Ireland Johnson & Johnson Full timeAt Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...
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Customer Service Team Lead
4 weeks ago
Dublin, Dublin City, Ireland Johnson & Johnson Full timeAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...
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Customer Service Manager
16 hours ago
Dublin, Dublin City, Ireland U Value Insulation Full timeU Value Insulation are one of Ireland's leading family-owned distributors of building materials, specialising in insulation and drywall products, to the Irish and UK markets.Established over forty years ago, U Value has a history of servicing some of the largest Irish and British construction firms.U Value is experiencing significant growth and is now...
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Customer Service Manager
2 days ago
Dublin, Dublin City, Ireland beBeeRetail Full time €14,320 - €14,400We are seeking a skilled Shop Supervisor to oversee the daily operations of our retail store. As a key member of our team, you will be responsible for ensuring seamless customer service, maintaining high standards of product presentation and inventory control, and fostering a positive work environment.Job DescriptionAs Shop Supervisor, your primary duties...
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Customer Service
2 days ago
Dublin, Dublin City, Ireland Portwest Ireland Full timeNugent Workwear + Safety is a family-run business based in Dublin, supplying the highest quality workwear and corporate wear to both the private and public sectors.Established in 1996, we have grown steadily over the years into an industry leader in Ireland.Due to continued expansion, we are now seeking a motivated and results-driven Telesales / Inside Sales...
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Dublin, Dublin City, Ireland beBeeCustomerServiceTeamLead Full time €60,000 - €120,000Job SummaryThis is an exceptional opportunity for a highly skilled and motivated professional to take on the role of Customer Service Team Lead.The ideal candidate will possess strong leadership and team management skills, with excellent communication and interpersonal abilities. They will be responsible for supervising and guiding a team of customer service...
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Customer Service Operations Manager
2 weeks ago
Dublin, Dublin City, Ireland beBeeCompliance Full time €70,000 - €90,000Job TitleSenior Customer and Compliance SpecialistRequired Skills:Strong analytical skills with a passion for data and reporting.Experience in root cause analysis and managing RCA outcomes.Relationship management skills, especially with regulatory bodies.Benefits:Hybrid work model requiring in-office presence 3 times per week.Responsibilities:Oversee...
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Customer Service
1 week ago
Dublin, Dublin City, Ireland Staffline Group PLC Full timeThe Role: As a Customer Service & Sales Administrator, you will be required to effectively manage key customer accounts, develop supplier relationships and provide daily administrative support to the department. This is a busy, varied role with scope for career progression and development opportunities.The main duties will include:Handling all customer...