Customer Service Team Manager

17 hours ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €65,000
Job Opportunity

Our organization is seeking a highly skilled and motivated customer service professional to lead and guide a team of representatives in delivering exceptional service to our clients.

Key Responsibilities
  1. Lead and mentor a team of customer service representatives, providing guidance, training, and ongoing support to ensure seamless communication with clients.
  2. Handle escalated customer inquiries, resolve complex issues efficiently, and monitor the team's workload to meet performance benchmarks.
  3. Collaborate with senior leadership to identify process improvements, implement best practices, and contribute to the development and improvement of customer service strategies.
  4. Generate reports, analyze customer service data, use data-driven insights to optimize team performance, and provide regular updates to management on key metrics.
  5. Gather and analyze customer feedback, implement strategies to address client concerns, and foster a culture of continuous learning and improvement within the team.
Requirements
  • Bachelor's degree in business or a related field (or equivalent work experience).
  • Proven experience in a customer service or support role with a strong focus on leadership and team management skills.
  • Excellent communication and interpersonal skills, analytical mindset, problem-solving and conflict resolution skills, knowledge of customer service software and tools, and ability to work effectively in a fast-paced environment.


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