
Customer Service Operations Manager
2 weeks ago
Senior Customer and Compliance Specialist
Required Skills:
- Strong analytical skills with a passion for data and reporting.
- Experience in root cause analysis and managing RCA outcomes.
- Relationship management skills, especially with regulatory bodies.
Benefits:
- Hybrid work model requiring in-office presence 3 times per week.
Responsibilities:
- Oversee customer concerns related to bank feed services provided by Intuit Ireland, including interaction with external regulatory bodies and audit preparation.
- Complete required analysis and reporting, identifying trends and driving resolutions.
- Review draft communications to customers and the Financial Services & Pensions Ombudsman.
Requirements:
- Strong analytical skills with a passion for data and reporting.
- Experience in root cause analysis and managing RCA outcomes.
- Relationship management skills, especially with regulatory bodies.
- Ability to influence product development based on customer and employee feedback.
- Deep customer empathy and a commitment to understanding and serving customers.
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