Customer Service Operations Manager

2 weeks ago


Dublin, Dublin City, Ireland beBeeCompliance Full time €70,000 - €90,000
Job Title

Senior Customer and Compliance Specialist


Required Skills:

  • Strong analytical skills with a passion for data and reporting.
  • Experience in root cause analysis and managing RCA outcomes.
  • Relationship management skills, especially with regulatory bodies.

Benefits:

  • Hybrid work model requiring in-office presence 3 times per week.

Responsibilities:

  1. Oversee customer concerns related to bank feed services provided by Intuit Ireland, including interaction with external regulatory bodies and audit preparation.
  2. Complete required analysis and reporting, identifying trends and driving resolutions.
  3. Review draft communications to customers and the Financial Services & Pensions Ombudsman.

Requirements:

  • Strong analytical skills with a passion for data and reporting.
  • Experience in root cause analysis and managing RCA outcomes.
  • Relationship management skills, especially with regulatory bodies.
  • Ability to influence product development based on customer and employee feedback.
  • Deep customer empathy and a commitment to understanding and serving customers.


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